Business of Tech: Daily MSP News & IT Services Analysis

Microsoft's April 2024 security updates have caused significant disruptions, including VPN connection failures and NTLM authentication issues, across various Windows versions such as Windows 11, Windows 10, and Windows Server 2008 and later. Users have reported experiencing connectivity issues and potential security vulnerabilities due to these problems. 

Marriott's admission of using outdated SHA-1 hashing instead of encryption during a 2018 data breach reveals a significant oversight in their forensic investigations. This revelation came to light during a court case where Marriott falsely claimed to have used encryption to secure their data, raising questions about their security measures and forensic processes. 

Pax8 recently announced a leadership transition with Scott Chazen appointed as the new CEO, taking over from John Street who stepped down.

Four things to know today

00:00 Microsoft's April 2024 Security Updates Disrupt VPN Services and NTLM Across Windows Platforms

03:30 Forensic Flaw: Marriott Admits to Using Outdated SHA-1 Hashing Instead of Encryption

05:25 Ukrainian Hacker Ordered to Pay $16 Million After Pleading Guilty in Kaseya Cyberattack

07:20 Pax8 Announces Leadership Transition: Scott Chasin to Take Over as CEO, John Street Steps Down

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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The National Institute of Standards and Technology (NIST) has recently launched the GenAI program with the goal of establishing benchmarks for generative AI technologies. This initiative is crucial for enhancing transparency in the AI field and ensuring the safe and reliable use of these technologies. The program will focus on evaluating generative AI technologies, releasing benchmarks, developing deepfake detection systems, and promoting the creation of software to identify the source of AI-generated information.

In the podcast episode, it was highlighted that Microsoft, Google, and Amazon all experienced significant revenue growth in the first quarter of the year. Microsoft reported a 17% revenue growth, attributed to the momentum from CoPilot, its AI-powered chatbot. The growth rate remained steady compared to the previous quarter. Additionally, revenue from Activision, which Microsoft acquired in October, contributed to the overall growth. Azure Cloud Computing Service saw a 21% revenue growth, potentially boosted by new AI-powered services.

Three things to know today

00:00 NIST Launches GenAI Program to Set Benchmarks for Generative AI and Enhance Transparency

03:50 White House Updates Critical Infrastructure Oversight with National Security Memorandum-22

06:35 Microsoft, Google, and Amazon Leverage AI and Cloud for Substantial Q1 Revenue Growth

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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AI is expected to significantly disrupt the job market, potentially affecting up to 90% of workers in the next decade, as noted by Professor Eric Posner from the University of Chicago. The increasing prevalence of AI technology raises concerns about the potential displacement of millions of jobs and the necessity for a social safety net to protect workers from long-term unemployment. Posner emphasizes the emotional toll individuals may experience when they are unable to contribute to society due to AI-driven job disruptions.

The podcast episode also brings attention to the ethical concerns and security risks associated with the use of AI in voice cloning. An incident is mentioned where an AI-generated voice message deceived a company into using a BBC presenter's likeness in an ad campaign without her consent, illustrating how AI can be exploited for fraudulent purposes.

Voice cloning technology has become increasingly sophisticated, capable of replicating various aspects of a person's voice. While this technology has commercial applications, it also poses significant security risks, such as potential misuse by cybercriminals to deceive individuals or bypass security systems.

Three things to know today

00:00 AI Set to Disrupt Job Market, Impacting 90% of Workers Within a Decade, Says UChicago Professor

03:17 AI Ethical Dilemmas: Bumble's New Features and the Risks of Voice Cloning in Cybersecurity

06:03 Circular Computing Partners with Total IT Global to Offer Carbon-Neutral Hardware as a Service

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

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The U.S. experienced a slowdown in Q1 GDP growth, with a rate of 1.6%, signaling a deceleration in the economy at the start of 2024. Despite this, consumer spending displayed resilience, showing solid growth in personal consumption expenditures. In the last quarter, consumer spending increased at an annualized rate of 2.5%, indicating that American consumers are maintaining their spending habits despite high borrowing costs and persistent inflation. 

The Cybersecurity and Infrastructure Security Agency (CISA) released AI guidelines for critical infrastructure, emphasizing the importance of managing risks and leveraging opportunities associated with artificial intelligence. These guidelines aim to provide operators and owners of critical infrastructure with a framework to effectively govern, measure, and manage the use of AI technology. 

Three things to know today

00:00 U.S. Q1 GDP Growth Slows to 1.6%, But Consumer Spending Shows Resilience

03:42 CISA’s Latest AI Guidelines: Managing Risks and Harnessing Opportunities in Critical Infrastructure

06:00 Mosyle Launches Fuse MSP for Streamlined Apple Device Management, Offering High Commissions for MSPs

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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In the podcast episode, Joe Vezzani, the CEO and co-founder of Lunar Crush, delves into the evolving role of influencers in the buyer's journey, particularly emphasizing their impact on B2B markets. Vezzani points out how influencers, ranging from subject matter experts to anonymous creators, are now collaborating in teams and engaging with businesses in more informal ways, such as through direct messages on platforms like X. This shift signifies a significant change in the creator economy, where influencers have transitioned from individuals to integral parts of businesses' marketing strategies. 

Furthermore, Vezzani stresses the importance of incorporating influencers into marketing campaigns in B2B markets. He highlights the necessity for businesses to adapt to the evolving landscape of social media and influencer marketing to effectively reach potential customers. By leveraging influencers, businesses can access their existing audiences, boost brand awareness, and establish credibility within their target market.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Organizations like Scale Computing are taking advantage of market disruptions caused by changes in VMware's subscription pricing model. In this episode, we discuss how Broadcom's alterations to VMware's subscription pricing model have prompted many customers to explore alternative platforms. This shift in customer sentiment has opened up an opportunity for companies like Scale Computing to emerge as a viable alternative for VMware customers.

Scale Computing's CEO, Jeff Ready, highlighted that Broadcom's price increases and partner issues have contributed to Scale Computing's exceptional growth. With VMware raising prices and focusing on larger customers post Broadcom acquisition, Scale Computing positioned itself as a suitable alternative for customers seeking a different solution. Reddy emphasized the support and value that Scale Computing offers compared to its competitors.

Implementing unlimited PTO can have significant benefits for employee satisfaction, productivity, and performance, as demonstrated by the case of OIT VoIP. In the podcast episode, Ray Orsini, the CEO of OIT VoIP, shared data that led to the decision to implement unlimited PTO in their organization. By analyzing time off requests, approval rates, disciplinary issues, and employee burnout, OIT VoIP found that traditional PTO policies were resulting in underutilization of time off and potential burnout among employees.

After implementing unlimited PTO, OIT VoIP observed a notable increase in the number of approved time off requests, indicating that employees were taking more time off to recharge and maintain a healthy work-life balance. This rise in time off usage correlated with higher employee satisfaction, as evidenced by positive feedback from employee surveys. Additionally, anecdotal evidence suggested that employees were more willing to go above and beyond in their roles, contributing to better performance and overall company success.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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The FCC's decision to restore net neutrality by reclassifying broadband as an essential service marks a significant development in the regulation of the broadband sector. By treating broadband as an essential service and prohibiting Internet service providers from blocking, throttling, or engaging in aid prioritization of lawful content, the FCC aims to ensure a fast, open, and fair internet for all users. This move is crucial for maintaining an equitable digital landscape where all content providers, regardless of their size and financial capabilities, have equal access to consumers. 

Microsoft is facing challenges in rebuilding trust due to security breaches and criticism surrounding its security practices. The company has been targeted by Russian state-sponsored hackers, leading to concerns about the security of email accounts and stolen source code. Additionally, Chinese government hackers have breached U.S. government emails through Microsoft cloud exploits. In response to these incidents, Microsoft has launched the Secure Future initiative to enhance its security efforts, prioritizing security over new features and focusing on AI and security.

Three things to know today

00:00 FCC Votes to Restore Net Neutrality, Reclassifying Broadband as Essential Service  

03:13 AI’s Role in the Workplace: Enhancing Productivity Without Displacing Jobs, According to New Study

06:10 Microsoft Urged to Rebuild Trust Amid Security Breaches and Rising Criticism

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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The Federal Trade Commission (FTC) has taken a significant step by voting to ban nearly all non-compete agreements, a move expected to have a substantial impact on the workforce and the economy. These agreements typically restrict workers from joining competing businesses or starting their own, with the aim of preventing workers from being trapped in abusive workplaces. 

Apple's Vision Pro mixed reality headset, which initially generated hype and sold out quickly, is now facing a significant decline in interest and sales. Customer complaints include issues such as impracticality in everyday use, discomfort, difficulty finding apps, and a sense of isolation. As a result, Apple is reportedly cutting its shipment forecast for the Vision Pro headset for the rest of the year due to cooling demand. The company now expects to sell only around 400,000 to 450,000 units in 2024, compared to the previous market consensus of 700,000 to 800,000 units.

Three things to know today

00:00 FTC Votes to Ban Noncompete Agreements, Predicting $300 Billion Wage Increase Annually

05:23 Apple Cuts Vision Pro Headset Forecast Amid Cooling Demand, Delays Cheaper Model

07:45 Veeam Enhances Cybersecurity Posture with Acquisition of Incident Response Firm Coveware

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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The cybersecurity landscape is witnessing a significant shift, with a record low of 28% of companies paying ransomware demands in the first quarter of 2024. This decline in payment rates reflects a positive trend, signaling a growing reluctance among organizations to yield to ransomware demands. However, the data also reveals a troubling development in the ransomware arena.

Over half of IT decision-makers encounter challenges in implementing email authentication tools like SPF, DKIM, and DMARC. This struggle stems from the complexity and technical expertise required to set up and maintain these authentication protocols effectively.

The impending changes to email services by major providers such as Google and Yahoo further underscore the importance of deploying robust email authentication measures. As these changes take effect, IT decision-makers must ensure their organizations comply with the new requirements to avert email delivery issues and potential security vulnerabilities.

Four things to know today

00:00 Record Low in Ransomware Payment Rates, with $1.1 Billion Paid in Q1 2024, Reports Coveware

05:03 Over Half of IT Decision-Makers Struggle with Email Authentication Tools, Reveals EasyDMARC Study

06:55 New Scam Alert: Cybercriminals Using Fake Podcast Invitations to Harvest Credentials

08:02 ConnectWise and Microsoft Enhance SMB Cybersecurity with New Defender for Business Integrations

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Organizations are currently facing a critical challenge in preparing for AI integration, as discussed in the podcast episode. A study has revealed that a staggering 92% of Windows machines in large organizations lack the necessary capabilities to effectively handle modern AI applications. This deficiency in AI readiness presents a significant obstacle for organizations seeking to leverage AI technologies to enhance their operations and maintain competitiveness in the digital landscape. 

There is a significant push for increased funding for the National Institute of Standards and Technology (NIST) to enhance AI safety oversight. Over 80 organizations, including leading AI companies, universities, and civil society groups such as Amazon, OpenAI, the ACLU, and MIT, are urging Congress to prioritize NIST's funding request of $47.7 million. This call for additional funding comes in response to years of funding challenges that have left NIST with limited resources and facilities, potentially jeopardizing its ability to oversee advanced AI systems effectively.

Four things to know today

00:00 As New Models Emerge, New Study Reveals 92% of Windows Machines in Large Organizations Are Not AI-Ready

04:51 AI Leaders and Academics Push for Increased NIST Funding to Enhance AI Safety Oversight 

07:10 Produce8 Introduces Advanced Work Analytics to Boost Efficiency in MSP Operations

08:31 Google Partners with National Guard to Enhance Disaster Response with AI Technology

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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