Business of Tech: Daily MSP News & IT Services Analysis

The managed services market in the U.S. is a dominant force globally, as reported by IDC. Accounting for over 45% of the global contract value in the managed services sector, the U.S. outperforms regions like Western Europe. This underscores the strong presence and significant contribution of U.S.-based managed service providers. The data also indicates a steady increase in enterprise technology spending in the U.S., leading to a rise in managed services deals. Despite a decrease in the total number of deals compared to the previous year, the average deal size remained consistent, demonstrating the stability and maturity of the U.S. managed services market. Furthermore, the emphasis on AI and cloud technologies in major managed services contracts in 2024 signals a strategic shift towards cutting-edge technologies and innovation within the U.S. managed services sector. This trend positions the U.S. as a key player in driving technological advancements and delivering high-value services globally.

McKinsey revealed limited non-IT benefits from cloud migration, challenging the common belief that cloud computing technology can enhance business agility and drive new revenue. Only one third of European companies actively monitor non-IT outcomes of cloud migration, suggesting that businesses may not be fully equipped to measure and realize the full potential benefits of their cloud investments.

Three things to know today

00:00 Managed Services Market in the US Dominates Global Contract Value, According to IDC Analysis

04:43 McKinsey Survey Reveals Limited Non-IT Benefits from Cloud Migration

06:28 SBA Unveils Investing in America Small Business Hub to Boost Federal Funding Access

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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In this bonus episode of The Business of Tech, Rodrigo Loureiro discusses the state of play in cybersecurity. He highlights that many organizations are still falling short in basic cybersecurity hygiene, which he views as a significant failure. Loureiro emphasizes the importance of human expertise alongside technology to effectively protect small businesses. If you want to learn more about cybersecurity and how AI is transforming responses, tune in to this insightful episode!

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

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This episode sheds light on a significant issue within organizations - the disparity between leadership and IT technicians. The transcript reveals a noticeable variance in priorities and perspectives between C-suite executives and IT technicians. While C-suite executives prioritize customer satisfaction as the top metric, technicians are more focused on promptly resolving technical issues. This disparity can lead to misalignment, friction, and potential challenges within the organization. 

Generative AI in healthcare presents both promise and concerns. The episode highlighted that while there are investments and startups focusing on generative AI in healthcare, there are significant limitations and challenges to consider. Studies have shown that generative AI struggles with complex medical queries and can produce incorrect diagnoses, raising concerns about its efficacy. Additionally, worries exist about perpetuating stereotypes and biases in healthcare settings. 

Holodeck is a cutting-edge system that leverages AI to generate interactive 3D environments for training robots. The system has been found to outpace human-created tools in terms of realism and accuracy, showcasing the potential of AI in creating diverse testing scenarios. Holodeck can generate a wide range of indoor environments based on user requests, making it a powerful tool for testing and training purposes.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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Microsoft's initiative to offer $1 security updates for schools to address Windows 10 e-waste concerns is a significant move in the tech industry. With approximately 40% of PCs currently in use unable to upgrade to Windows 11, the Extended Security Updates program allows educational institutions to extend support for three years at a minimal cost. This not only benefits schools by ensuring their systems remain secure but also addresses the environmental impact of e-waste generated when millions of computers become ineligible for updates.

AltStore PAL has made a significant impact as the first alternative app store for iPhone in the EU. This launch provides users with more options and flexibility when it comes to accessing and downloading apps on their iPhones. AltStore PAL offers two initial apps, Delta (a Nintendo emulator) and Clip (a paid clipboard manager), with plans to add more third-party apps in the future. Users in the EU now have the option to subscribe to AltStore PAL for €1.50 a year to access these apps and potentially more in the future.

Three things to know today

00:00 Microsoft Offers $1 Security Updates for Schools, Addressing Windows 10 E-Waste Concerns

02:32 AltStore PAL Launches as the First Alternative App Store for iPhone in the EU

04:15 Rethinking the Term 'User': Advocating for More Precise Language in Tech Interactions

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Criminals are now targeting T-Mobile and Verizon employees with text messages offering bribes for performing SIM swaps. These messages claim to obtain contact information from employee directories, showcasing how attackers are leveraging social engineering tactics to gain unauthorized access, commit identity theft, and potentially lead to financial lawsuits. Despite T-Mobile denying a breach, the FBI has warned about the increasing prevalence of SIM swap attacks and introduced new rules to protect consumers. 

The U.S. AI Safety Institute has recently added five new members to its leadership team, including experts from OpenAI and Stanford University. One of the appointees, Paul Cristiano, a former OpenAI researcher known for his work on AI safety and predictions of potential AI doom, has been appointed as the head of AI safety at the US AI Safety Institute. This move has sparked controversy within the Institute, with some staff members expressing concerns about compromising objectivity and integrity.

Three things to know today

00:00 T-Mobile and Verizon Employees Targeted in Bribery Schemes for SIM Swaps

03:48 D&H Distributing Boosts Credit for 600+ SMB Channel Partners to Fuel Growth

06:30 U.S. AI Safety Institute Bolsters Leadership with Top Experts from OpenAI and Stanford, But Not Without Controversy

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this episode of "The Business of Tech," we discuss cybersecurity incidents and studies revealing concerning trends in the industry. We highlight Cisco's Duo security incident involving a threat actor accessing MFA SMS logs through a phishing attack on a supplier. Additionally, we cover studies showing the high salaries in cybersecurity, but also the gender and ethnic disparities present.  Stay informed and protected in the world of tech.

Three things to know today

00:00 Cisco's Duo Security Incident: Threat Actor Accesses MFA SMS Logs Through Supplier Phishing Attack

03:37 Sophos Study Reveals Alarming Trend: 94% of Ransomware Victims Had Backups Compromised

05:58 ISC2 Study: Cybersecurity Salaries High, But Gender and Ethnic Disparities Challenge the Sector

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of the podcast, we delve into tech news covering Amazon's GenAI stack, Google's AI challenges in material science, and Broadcom's scrutiny in the EU for VMware pricing. Andy Jassy's emphasis on generative AI as Amazon's next big focus is also highlighted, outlining the three layers of their AI stack. OpenAI's release of the updated ChatGPT, GPT-4 Turbo, is discussed.

Three things to know today

00:00 Amazon‘s Three-Layer GenAI Stack, Aiming to Cut Costs and Boost Customization

04:33 Researchers Challenge the Effectiveness of Google's AI in Materials Science Breakthroughs

07:00 Broadcom Under EU Scrutiny for VMware Pricing and Licensing Policies

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of the Business of Tech podcast, host Dave Sobel discusses the financial strain on small businesses, insights from the latest U.S. economic reports, and the soaring adoption of AI in small and mid-sized businesses. He highlights key industry updates such as Amazon retiring a checkout technology, Microsoft pushing upgrades, and Google enhancing workspace security. Market conditions are reviewed, including the downturn in the Russell 2000 index and the challenges faced by U.S. small business owners amidst high inflation and hiring difficulties. 

Three things to know today

00:00 Financial Strain on Small Businesses: Insights from the Latest US Economic Reports

03:31 AI Adoption Soars in SMB and Midmarket Sectors: Channel Partners Poised for Growth

05:51 Amazon Retires Checkout Tech, Microsoft Pushes Upgrades, and Google Bolsters Workspace Security

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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In this bonus episode of the Business of Tech, John Gillham, founder of Originality.ai, discusses the detection of AI use and its impact on content creation. He shares insights on identifying whether content is human-created or AI-generated, highlighting the importance for companies to understand the origins of their content. Gillum's inspiration for focusing on the intersection of AI and its physical impact on people stems from his experience running a content marketing company.

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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Every episode script — with full source links — is posted at:

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On this episode of the Business of Tech Lounge, Dave Sobel covers a range of topics including the impact of remote work on office space, unauthorized use of generative AI by employees, cloud migrations, shadow IT, and recent product launches. Goldman Sachs warns about the challenges faced by office owners due to maturing debts amidst the work-from-home boom. The episode also features insights on NIST 2 and previews an upcoming interview. Special thanks to SalesBuilder for sponsoring the show. Join in for valuable IT sales workflow tips and more tech updates.

Supported by https://salesbuildr.com/

About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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