Business of Tech: Daily MSP News & IT Services Analysis

In this episode, Dave Sobel discusses four important topics. First, he explores the balance between growth and efficiency in the IT and cloud industry. Then, he dives into the potential impact of an executive order on cloud providers and AI. Next, he debates the use of Chat GPT in schools, questioning whether it is a cheating aid or an untapped educational resource. Finally, Dave discusses the vulnerability of cloud security and how attack surfaces are still a concern. The episode concludes with a look at the projected rebound in worldwide spending on information and communications technology.

Four things to know today

00:00 Balancing Growth and Efficiency: The Role of ICT and Cloud in 2023 and Beyond

04:14 Cloud Providers Under Scrutiny: What the Potential Executive Order Means for AI

05:53 ChatGPT in Schools: A Cheating Aid or Untapped Educational Resource?

08:18 The Open Gates of Cloud Security: How Attack Surfaces Are Still Vulnerable

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this episode of "The Business of Tech," Dave Sobel discusses four key topics. First, he delves into the rise of a new generation of cybercriminals known as Starfraud, who are young, reckless, and driven by power. Next, he explores the potential of an XR projector that could revolutionize everyday services. Dave then addresses the issue of workplace diversity and the lack of progress in this area. Lastly, he highlights the introduction of passkey authentication in Windows 11. This episode also features a sponsored message from TimeZest, a scheduling automation tool for MSPs. Tune in for the latest insights into the world of technology and business.

Four things to know today

00:00 Meet the Tony Sopranos of Cybercrime: Young, Reckless, and In Search of Power

05:46 The XR Projector That Could Transform Everyday Surfaces

06:45 Workplace Diversity: The Deafening Silence

09:32 Windows 11 Introduces Passkey Authentication

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this bonus episode of the Business of Tech, Peter Kujawa from Service Leadership joins to discuss the Service Leadership Profitability Report. The report, which is about 300 pages long, provides insights into the industry's profitability and serves as an encyclopedia of industry analysis. Peter explains how the report is put together and emphasizes that it goes beyond traditional financial analysis. Tune in to learn more about the report and its implications for the industry.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of The Business of Tech, host Dave Sobel discusses the impact of AI on businesses. He highlights Microsoft's new co-pilot feature in Windows 11, which seamlessly integrates AI assistance across various apps and experiences. The co-pilot can pull data from calendars, emails, and documents to assist with tasks like drafting texts and emails. It also offers real-time suggestions in apps like Outlook and includes voice and text commands for controlling the desktop experience. Additionally, Sobel explores how AI is transforming healthcare and discusses big ideas such as AI governance and separating fact from fiction.

Three things to know today

00:00 AI Arrives at Your Desktop: Implications of Microsoft's Copilot on Business

04:56 The Doctor Will 'See' You Now: How AI Is Transforming Healthcare

07:21 Big Ideas This Week: AI Governance, Ethical Boundaries, and Separating Fact from Fiction

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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In this episode of "The Business of Tech," host Dave Sobel discusses the growing threat to MSPs and IT service organizations as ransomware gangs target small businesses through their IT providers. He highlights the LockBit ransomware group using remote monitoring and management software to spread their ransomware and compromise downstream customers. Dave emphasizes the importance of securing systems and shedding complacency for SMBs who often believe they are not a target.

Dave also explores the double-edged sword of affordable cloud computing, citing a report commissioned by AWS and conducted by Accenture that reveals the widespread adoption of cloud services by businesses, unlocking significant productivity gains. However, he warns SMBs about the need for cost management and understanding the true costs and benefits of cloud computing.

In a product segment, Dave highlights notable updates, including Microsoft's advanced mixed-reality goggles for combat situations, Azure Update Manager's general availability for managing software updates, Amazon's updates for its voice assistant Alexa, and Google's BARD AI chatbot's ability to search and summarize information from Gmail, Docs, and Drive.

Three things to know today:

00:00 The Bullseye on MSPs: How Ransomware Gangs are Targeting Small Businesses Through Their IT Providers

03:54 The Double-Edged Sword of Affordable Cloud Computing

05:55 Products That Could Transform Work, War, and Everyday Life

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Three things to know today

00:00 Small Business Optimism on the Rise; Employee Happiness Declines

03:16 From Coast to Coast and Across the Pond: Privacy Laws Rewrite Online Norms

08:08 AI's Unforeseen Consequences: National Dominance and Gig Economy Reshaping

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Two things to know today

00:00 AI Adoption in SMBs: Opportunities, Hesitations, and the Need for Consulting

05:12 Pax8 Embraces Private Offer Vendors; Oracle and Microsoft Team Up

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Three things to know today

00:00 From Slot Rigging to Data Theft: Unraveling the MGM Hack

03:36 Small Businesses Grapple with Inflation, While IT Pros Battle Burnout

06:04 Acronis, ConnectWise, and Nine Minds Unveil New Solutions for MSP

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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Debra Lam is the Founding Director of the Partnership for Inclusive Innovation, a public-private partnership initiative that aims to foster access, growth, entrepreneurship, and innovation throughout the state

She was previously the Managing Director of Smart Cities and Inclusive Innovation at Georgia Tech, where she advised cities around the world on policy, sustainability, climate change, and low carbon issues

Debra Lam has over ten years of international experience in governance, sustainable and strategic development, policy analysis, and project management, having worked in the public, private, and non-profit sectors

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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Three things to know today

00:00 From LinkedIn to Lockdown: How ALPHV Targeted MGM Grand

03:39 Generative AI and Workplaces: The Promises, the Reality, and the Skepticism

06:25 The Hidden Cost of Leadership: Entrepreneurs, CEOs, and Personal Sacrifice

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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