Business of Tech: Daily MSP News & IT Services Analysis

In this episode, we discuss the slow adoption of artificial intelligence (AI) and its impact on IT spending. While generative AI has not significantly affected IT spending, Gartner predicts that this will change in 2025 as more tangible business use cases emerge. Despite this, organizations are still investing in broader AI and automation strategies to optimize efficiency and bridge IT talent gaps. Additionally, we explore the growing market for MSP products, with Scalepad, Huntress, and Compliance Risk making moves. Lastly, we delve into the intersection of AI, healthcare, and football, highlighting the initiatives of Microsoft and Amazon Prime. Tune in to stay informed on the latest developments in the business of tech.

Four things to know today

00:00 The Slow Burn of AI Adoption: Why Waiting Could Be a Mistake

04:45 Artificial Intelligence in Governance: NYC Shows the Good, the Bad, and the Ethical Gray Area

06:58 MSP Product Market Shakes Up: ScalePad, Huntress, and Compliance Risk Make Moves

09:25 Healthcare and Football Through the Lens of AI: What Microsoft and Amazon Prime are Up To

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this bonus episode of The Business of Tech, host Dave interviews Brian Beckcom, a computer scientist, philosopher, trial lawyer, and podcast host. Brian shares his unique perspective on the intersection of these diverse worlds and discusses his role as a lawyer running a successful law firm. Tune in to gain insights from this fascinating guest.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode, we discuss three key topics. First, we explore the decline in Europe's demand for IT and business services, with managed services down 2% and as-a-service dropping 8%. We also delve into the latest State of the Industry report from Information Services Group, which highlights declines in IT outsourcing and infrastructure as a service, while business process outsourcing and software as a service saw growth.

Next, we explore the convergence of networking and cybersecurity. According to Cato Network's 2023 SASE Adoption Survey, 82% of IT leaders worldwide are driving this convergence within their organizations. We discuss the implications of this trend and what it means for tech service providers.

Finally, we examine the future of work in chaos and the new trends that are emerging. We discuss how these trends affect not only tech service providers but also other industries. Additionally, we touch on the three pillars necessary for AI success.

Three things to know today

00:00 What Europe's IT Demand Decline and the Convergence of Networking and Cybersecurity Means

03:44 The Future of Work in Chaos: What New Trends Mean for Tech Service Providers

07:38 More Than Tech: The Three Pillars Necessary for AI Success

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Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In today's episode of the Business of Tech podcast, we dive into several important topics. First, we discuss the growing disparity in CISO salaries, with the highest paid executives seeing significant increases while the lower levels lag behind. We also explore the opinions of CEOs on generative AI and why it's important for C-suite leaders to pay attention to this technology. Additionally, we examine how AI is transforming the workforce, from shadow IT to shadow devs. Lastly, we touch on the concept of turning tech into touchable experiences and how companies like Betacom, Google Cloud, and Ingram Micro are showcasing Industry 4.0. Tune in for all these insights and more.

Four things to know today

00:00 The Increasingly Unequal World of CISO Salaries: What It Means

04:26 AI in the C-Suite: What CEOs Think About Generative AI and Why You Should Too

07:46 From Shadow IT to Shadow Devs: How AI is Transforming the Workforce

09:12 Turning Tech into Touchable Experiences: Betacom, Google Cloud, and Ingram Micro Showcase Industry 4.0

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this episode of the Business of Tech podcast, Dave Sobel discusses four key topics. First, he explores how SMBs are turning to technology for resilience. Next, he delves into the potential of automation, AI, and the four-day workweek. He then highlights significant changes in the cybersecurity landscape, focusing on VBScript, NTLM, and DDoS vulnerabilities. Finally, Dave shares the news that Google has joined Adobe and Microsoft in pledging to defend AI copyright. Throughout the episode, he emphasizes the implications for MSPs and the potential of passkeys in unlocking new opportunities. Don't miss this insightful discussion on the latest trends and developments in the tech industry.

Four things to know today

00:00 SMBs Look to Tech for Resilience: Automation, AI, and the 4-Day Workweek

05:27 Significant Changes in Cybersecurity Landscape: VBScript, NTLM, and DDoS Vulnerabilities

08:26 Google joins Adobe, and Microsoft with Pledge to Defend AI Copyright: What it Means for MSPs

10:11 Unlocking the Potential of Passkeys: Why Small Might Lead the Way

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this bonus episode of The Business of Tech, host Dave chats with Brian Clayton, the founder of a consumer-level marketplace. They discuss the challenges and intricacies of building a successful marketplace, particularly in the MSP and IT services space. Brian shares his own journey from landscaping to software and how he leveraged his entrepreneurial skills to create a thriving marketplace. Tune in to learn valuable insights on navigating the world of marketplaces in the IT channel.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of the Business of Tech podcast, Dave Sobel discuss four important things to know in the tech industry. They cover the unveiling of new avenues and risks for MSPs by Canalys and New Relic, the latest in cybersecurity with Passkey's Political Hacking and Patching, the potential impact of Apple's dominance on IT outsourcing, and big ideas from Google's cognitive impact to the evolving role of IT in an AI world. Dave highlights the importance of involving the channel in successful cloud marketplaces and the role of partners in the fastest-growing market for cybersecurity and software. He also discusses the high costs of outages, with organizations reporting median costs of $7.75 million and hourly costs of up to $1 million. The episode emphasizes the relevance of marketplaces for MSPs and IT outsourcing companies, providing new revenue streams and opportunities in cybersecurity.

Four things to know today

00:00 Canalys and New Relic Reports: Unveiling New Avenues and Risks for MSPs

02:44 Passkeys, Political Hacking, and Patching: An MSP’s Guide to the Latest in Cybersecurity

05:36 From Teens to Enterprise: How Apple's Dominance Could Shape IT Outsourcing

06:56 Big Ideas Friday: From Google's Cognitive Impact to the Evolving Role of IT in an AI World

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of "The Business of Tech," Dave Sobel covers four key topics. First, he discusses the cost of AI innovation, specifically focusing on Microsoft's GitHub copilot service, which is reportedly costing the company up to $80 per user per month. Despite the high costs, Microsoft's strategy is to build a dedicated user base and potentially increase prices in the future. The second topic explores California's new tech laws and their implications for MSPs and businesses. Next, Dave decodes the security profile of Microsoft's copilot in 365. Lastly, he reviews the hits and misses of last week's DattoCon.

Four things to know today

00:00 The Cost of AI Innovation: Microsoft's GitHub Copilot and the Race for Profitability

04:48 California's New Tech Laws: What They Mean for MSPs and Businesses

06:53 Decoding the Security Profile of Microsoft’s CoPilot in 365

09:17 The Hits and Misses of Last Week's DattoCon

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode, we discuss three important topics in the world of technology. First, we explore the potential impact of AI-powered PCs on the stagnant computer market, with data showing a smaller decline in worldwide PC shipments. We also delve into the UK and global legislation on AI and cloud, providing insights on what providers need to know. Lastly, we highlight the soaring AI investments as tech giants unveil new products, sharing key information for listeners to stay informed. Additionally, we touch on the dominant players in the PC market, predictions for future growth, and the potential of generative AI in the industry. Tune in to stay up-to-date on the latest trends and developments in the business of tech.

Three things to know today

00:00 AI-Powered PCs: A Hail Mary for the Stagnant Computer Market?

03:33 UK and Global Legislation on AI and Cloud: What MSPs Need to Know

06:34 AI Investments Soar as Tech Giants Unveil New Products: What MSPs Need to Know

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of "The Business of Tech," Dave Sobel discusses the current landscape of tech hiring amid legislative changes. He emphasizes the importance of skills versus degrees in the hiring process. The episode also covers the insights provided by CISA, the NSA, and Microsoft reports regarding cybersecurity. Additionally, Okta's AI first approach and the potential of generative AI in cyber defense are explored. The episode concludes with an update on the September jobs report, which shows a decrease in tech employment but a low tech unemployment rate. Demand for software positions and emerging technologies, particularly artificial intelligence, remains high.

Three things to know today

00:00 Skills vs Degrees: Navigating Tech Hiring Amid Legislative Changes

05:17 Don't Forget the Basics: What CISA, NSA, and Microsoft Reports Tell Us About Cybersecurity

08:15 Okta's AI-First Approach and Generative AI's Potential in Cyber Defense

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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