Business of Tech: Daily MSP News & IT Services Analysis

In this bonus episode of The Business of Tech, Dave interviews Artem Koren and explores the role of system integrators in the world of AI products. They discuss Sembly, which aims to transform meetings and communication flow by utilizing AI technology. The conversation delves into the history of technology facilitating remote communication and how Sembly takes it a step further by actively participating in meetings and utilizing the gathered information. Join the discussion as we uncover the fascinating world of AI and system integrators.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this episode of the Business of Tech, we discuss the latest announcements at DattoCon, where Kaseya introduced AI-based automation functionality called Cooper Bots. These bots aim to improve productivity by handling tasks like onboarding new users and rotating passwords. Microsoft also announced the third generation of OneDrive, featuring AI-powered co-pilot integration and improved file sharing and management for businesses. Additionally, Google Assistant is getting an AI-powered update called Assistant with BARD, which allows it to handle a broader range of questions and tasks using generative AI technologies. Tune in to learn more about these advancements and their implications for the business world.

Three things to know today

00:00 AI Takes Center Stage in New Announcements at DattoCon

03:44 Male Attendees Overwhelm Grace Hopper Celebration: Why This Matters for everyone

05:13 The OODA Loop in Business: Agile Thinking for an AI-Dominated Market

This is the Business of Tech.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

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In this episode of "Business of Tech," Dave Sobel discusses the top 10 cloud trends of 2023 as revealed by Forrester research. These trends include AI dominance, the integration of AI into operations, the evolution of web assembly, digital sovereignty, subscription models by IT hardware vendors, FinOps, multi-cloud networking with Zero Trust Edge, advancements in cloud security, industry clouds driven by system integrators, and transformative deals by managed services providers.

The episode also covers a survey highlighting the challenges faced by IT decision-makers in terms of adverse events compromising IT systems, such as hardware failure, network failure, and malware. The need for automation and orchestration of recovery processes is emphasized, as well as the increasing risk posed by ransomware attackers targeting backups. He also highlights the upcoming availability of the Meta Quest 3 mixed reality headset through TD Synnex and the lag in responsible AI implementation. Additionally, Conversica reveals that only 6% of firms have guidelines for AI usage. Dave also explores the topic of IT compensation and how it stacks up in the industry. The podcast includes an analysis of Q3 2023 earnings calls from over 4,000 U.S.-listed firms conducted by IoT Analytics.

Four things to know today

00:00 Top 10 Cloud Trends of 2023: What Forrester Research Reveals

02:57 Meta's Quest 3 Mixed Reality Headset Soon Available Through TD Synnex

04:12 Responsible AI Lags Behind: Conversica Reveals Only 6% of Firms Have Guidelines

05:43 How Does Your IT Compensation Stack Up? Service Leadership Survey Aims to Find Out

This is the Business of Tech.

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Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode of the Business of Tech, we delve into the world of cybersecurity. Firstly, we discuss Gartner's prediction of a 14.3% boost in security spending by 2024, driven by factors such as the adoption of cloud, hybrid workforce, generative AI, and evolving regulatory environment. We then explore the cautionary message from the FBI on evolving ransomware tactics, including dual attacks within 48 hours. Next, we touch on Patching Metrics 101, which offers new ways to measure cybersecurity health. Lastly, we examine how tech giants and startups are tackling security, with updates on email, MFA, and SBOM. Additionally, we discuss the decrease in ransomware attacks in August, the surge in cyber insurance claims due to ransomware attacks, and the specific targeting of large companies with revenues over $100 million.

00:00 Gartner Predicts 14.3% Boost in Security Spending by 2024: Here’s What's Driving the Increase

04:42 FBI Cautions on Evolving Ransomware Tactics: Dual Attacks Within 48 Hours

06:53 Patching Metrics 101: New Ways to Measure Your Cybersecurity Health

08:11 Tech Giants and Startups Tackle Security: Latest Updates in Email, MFA, and SBOM

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this episode, we discuss the latest developments in the world of AI. Gartner warns organizations to invest in AI tools now to fully benefit from the technology by 2026. They emphasize the importance of trust, transparency, and security in AI adoption. CISOs are urged to increase the speed of AI model production and enable better governance. Workforce training on AI risks and ethical use is recommended. Additionally, we explore how AI is impacting the job market, with 78% of surveyed companies stating that AI and automation have created new jobs, while 47% acknowledged job eliminations. Stay tuned to learn more about Cloudflare's AI arsenal and the NSA's AI center for addressing national security risks.

.Three things to know today

00:00 Invest in AI Tools Now, Warns Gartner: The Clock is Ticking for 2026

03:52 Cloudflare’s AI Arsenal: New Tools Enable AI at the Network Edge

06:27 Cybersecurity Meets AI: NSA to Address National Security Risks with AI Center

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Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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On today's episode, we explore the dual reality facing managed services in 2023, as consumer caution meets a booming business landscape. We also discuss the potential for distribution to become the new bank, as TD Synnex's Amplify program offers extended credit terms. Additionally, we delve into Mark Zuckerberg's vision for augmented reality and how Ray-Ban smart glasses could revolutionize the game. Despite a drop in consumer confidence, there are signs of a strong economy, with second quarter growth exceeding expectations and unemployment remaining low. However, rising pressures like gas prices and student loans could increase recession risks. Tune in as we navigate the cautious yet optimistic mindset of Americans in today's economy.

Three things to know today

00:00 Consumer Caution Meets Business Boom: A Dual Reality for Managed Services in 2023

05:46 Is Distribution the New Bank? TD Synnex's Amplify Program Offers Extended Credit Terms

07:14 Mark Zuckerberg's Vision for AR: How Ray-Ban Smart Glasses Could Change the Game

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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In this bonus episode of The Business of Tech, host Beate Chelette joins Dave to discuss the importance of messaging and storytelling in an AI world. They explore the power of effective communication when delivering AI to customers. Beate shares her personal journey, from being in debt to selling a business to Bill Gates himself. She talks about her background in photography and her transition to the business side of the industry. Tune in to gain insights into messaging in the AI realm.

Beate Chelette is the Growth Architect and Founder of The Women’s Code and provides visionaries and leaders with strategies that grow your authority so that they can scale their impact. Beate bootstrapped her passion for photography into a global business and eventually sold it to Bill Gates in a multimillion-dollar deal.

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Looking for a link from the stories? The entire script of the show, with links to articles, is posted in each story on https://www.businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

👉 https://businessof.tech/plus

Want the show on your favorite podcast app or prefer the written versions of each story?

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Looking for the links from today’s stories?

Every episode script — with full source links — is posted at:

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In this episode of the Business of Tech podcast, Dave Sobel discusses the pressures faced by IT professionals today. With the expansion of corporate networks and the rise of hybrid work and cloud adoption, IT and security teams are taking on more responsibilities. A study commissioned by CloudFlare reveals that over half of IT security professionals are now responsible for the security of both on-site and remote workers, compared to five years ago. Additionally, almost half of them have taken on the task of managing and securing applications in public cloud platforms or data in SaaS environments, which was not part of their role in the past. However, these new tasks have made it increasingly difficult for IT professionals to manage, with 30% describing it as significantly more complex today than in 2020. In addition to these challenges, the tech industry has seen a decline in salaries, with a 3% drop in local roles and the lowest salaries in the past five years. Junior talent with less than four years of experience has been hit the hardest, with a nearly 5% decrease in salary. Despite this, the tech industry still offers an average salary of $158,000, almost double that of a U.S. knowledge worker. The growth in IT has also led to increased burnout among professionals, with excessive workloads, long hours, lack of recognition, and lack of challenges being major contributors. Incidents and glitches demand their attention, causing frustration for both IT teams and end users.

Three things to know today

00:00 Overworked and Underpaid: What Tech Salary Declines Mean for Providers

03:51 Return-to-Office or Not: The Struggle for Management to Make the Case

07:26 The Q3 2023 Diversity Report, and some big ideas

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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Every episode script — with full source links — is posted at:

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In this episode of the Business of Tech, host Dave Sobel discusses three important topics. First, he explores the importance of making the right tech choices by considering factors such as security and total cost of ownership. Next, he delves into the regulatory spotlight, discussing the return of net neutrality and Amazon's antitrust troubles. Finally, Sobel discusses the impact of remote work on workplace harassment and provides insights for providers. The episode also includes a sponsorship message from Alinea Partners, a sales readiness assessment company. Additionally, Sobel highlights the NFIB's Small Business Optimism Index, which reveals a decline in optimism among small business owners due to concerns about inflation, rising prices, hiring difficulties, declining sales, and labor quality and costs. Lastly, he shares the findings of a Forrester survey commissioned by CloudFlare, which shows that lack of cloud connectivity is undermining enterprise IT and security management, with cloud complexity and app decentralization being contributing factors.

Three things to know today

00:00 Making the Right Tech Choices: Security and Total Cost of Ownership

04:36 Regulatory Spotlight: The Return of Net Neutrality and Amazon's Antitrust Troubles

06:10 Remote Work and Its Impact on Workplace Harassment: What Providers Need to Know

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Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://businessof.tech/

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

ABC Solutions · CometBackup · Firetail · HaloPSA · LogMeIn · Mailprotector · Pax8 · Rythmz · ScalePad · TimeZest · Transit AI

Supporting the IT services community through insights, analysis, and transparency.

Get exclusive access to investigative reports, vendor analysis, leadership briefings, and more.

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Want the show on your favorite podcast app or prefer the written versions of each story?

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In this episode, we discuss Amazon's massive investment in Anthropic, an open AI rival. With a $4 billion investment, Amazon is positioning itself as a key player in the AI field by providing advanced deep learning services to its Amazon Web Services customers. Anthropic recently unveiled its consumer-facing chatbot, Claude-2,, and is working on a more powerful chatbot named ClawdNext. We also explore how OpenAI's chatbot, ChatGPT, now supports prompting with voice and images, allowing users to directly interact with the AI bot. We also explore the contrasting perspectives of SMBs, who are bullish on AI, and the waning public trust in the technology. Additionally, we delve into the topic of AI joining your team, drawing insights from Boston Consulting and the CIA. Tune in to learn more about these AI developments and their implications in the tech industry.

Three things to know today

00:00 Amazon's Multi-Billion Dollar Bet on Anthropic: A New Chapter in the AI Wars

05:01 SMBs Bullish on AI, but Public Trust Wanes: A Tale of Two Perspectives

07:39 When AI Joins Your Team: What Boston Consulting and the CIA Can Teach Us

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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