Innovations in the payments world continue with the advances in Buy Now Pay Later (BNPL). It’s beloved by a new generation of online shoppers and big step from the layaway plans of old. Associate analyst McKayla Wooldridge joins host Eric Hanselman to delve into its appeal and look at recent study results that show both positive and negative angles for consumers and merchants. The latter want increased purchasing volumes, but the former are concerned about refund complexities and hidden costs.