Join Fast Casual Nation host Paul Barron as he interviews Craig Avera, founder and CEO of Cali Coffee, a Florida-based drive-thru coffee chain that's doubled from 13 to 20+ locations by focusing on exceptional customer service and operational excellence. Discover how Cali Coffee competes with Starbucks and Dunkin' through strategic real estate positioning, achieving an impressive 85% drive-thru sales mix and 90% loyalty program participation. Learn about their unique "lid love" customer experience, relay ordering system inspired by Chick-fil-A, and expansion strategy that prioritizes regional dominance over scattered growth.

FastCasualNation #CaliCoffee #RestaurantBusiness
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