Remember they came to buy and if you are the right person and you don't buy into the Just Looking excuse, you have a much better chance at selling them a car.

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It never fails, a customer purchases a high ticket item and the next day they are wanting to return it. Buyers remorse is not uncommon and it does not mean we did not do a good job with them. Learn to listen and you'll see how easy it is to put the customers mind at ease and feeling good about their decision to purchase.

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The difference between an average 10 car salesperson and the professional 20 car salesperson is not as much as you think. It comes down to decision making and activities.

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When it comes to color and equipment, customers are flexible, the question is "are You?"

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The car business has changed over the past year or so but we need to stay loyal to our process if we are going to pull ahead of those not wanting to.

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Most dealerships shy away from the Staffed Events and I can understand why, but there are some good ones out there and I've had the privilege of working with one of them. It's all about finding the right one and letting them do their job.

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Sometimes all it takes is for us to see the end result of our efforts in a positive manner to be successful. Being mentally prepared to talk to that customer puts you in the drivers seat on your trip to sales success.

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We all set goals, most of us at least, but more importantly we need to evaluate our obligations to our team, our family, and ourselves.

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It's really easy to miss a sale if you are not asking the right questions. Put yourself in the best position to win by asking the questions that will help seal the deal.

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Just because they insist on shopping does not mean they will, and if they do, will they the next salesperson measure up to you?

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