An easy way to take the steam out of your sales process is to get lazy and sell from your website. Keep them excited and show them the real thing.

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So many times when a customer ask us to show them the invoice we either pucker up and stutter our way through or we end up getting confrontational with them when we really don't have to.

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Saleswomen face different challenges than most Salesmen but they also offer a different perspective and posses abilities to listen and comprehend customers issues and intent. I want to talk to you from my standpoint as a sales manager that has witnessed the Good the Bad and the Ugly.

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It's the middle of the month and it's time to put the pedal to the metal. Get fired up and go get that UP!

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We all need some time to recuperate. We all need a day off every once in a while. If you've earned it, at least as far as you can tell, then take it! If not, maybe you need to relook at what you are doing those days you are scheduled to be at the dealership,

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One of the most important steps in the sales process is also one of the most skipped steps, the credit application. Let's talk about how to gather this information properly.

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One of the most if not the most favorite words people like to hear is their name. The smart salesperson masters the art of remembering and saying out loud, the customers name while in the midst of building rapport.

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Nothing is more frustrating for both the customer and the sales manager when you are running back and forth between them, especially when it's not necessary. Get a solid offer and close at a higher rate and bump your happy customer scores at the same time.

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Most people realize they need money down when purchasing a high end product on a installmet loan, we just need to ask for it and expect it.

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Major purchases are emotional purchases and the highest emotional point in the process is the Demonstration drive. Do this properly and watch your closing rates go up.

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