When your customer comes back to the dealership don't make the mistake of thinking they are ready to go see the business manager. We have a couple of things to do before that happens that will greatly enhance your chances of securing the deal and making more gross profit.

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With inventories being reduced due to lack of availability from the factory and fewer trades we need to know how to keep our customer on our lot and thinking about other options while they are here. Expand your inventory by asking the right questions and eliminating the "Locate" word/

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Perception is reality! As professional we all need to stop looking out the window and start looking in the mirror. Do we like what we see? By just changing your mindset just a little bit and begin to believe we are professional at what we do can often times make a huge difference in what people see and how they perceive us to be. I choose to be a pro inside and out and you can too.

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Your customer can not make a decision to purchase if they don't get a chance to see some numbers. By getting their permission to give you just 5 more minutes, you put them in a position to make an offer.

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Time and time again customers are being frustrated with the time it takes to drive away in their new car once they decided to buy. We can help them get through this trying time by keeping them busy while waiting to get into the finance office. Do this and watch your Happy Customer Scores go thru the roof.

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They say the definition of insanity is doing the same thing over and over and expecting a different result. We learn to do thing well, whether good or bad, through repetition. If we were to go back to the beginning and start doing the right steps to becoming a professional salesperson over and over, the rest is easy, and selling isn't hard when you know how to do it the right way.

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Every month is a new month and whether we finish strong or limped to the end we need to get in the right frame of mind to ensure this month is going to be strong.

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Whenever the customer brings a so called car buying expert to the table things can go tremendously bad really quick. But if we know how to work with them you'll have a greater chance in closing them while still on a decent gross.

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Remember they came to buy and if you are the right person and you don't buy into the Just Looking excuse, you have a much better chance at selling them a car.

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It never fails, a customer purchases a high ticket item and the next day they are wanting to return it. Buyers remorse is not uncommon and it does not mean we did not do a good job with them. Learn to listen and you'll see how easy it is to put the customers mind at ease and feeling good about their decision to purchase.

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