Casualties are a fact of military life. Whether the result of a training accident, peacekeeping operations or full scale combat, the military has made the commitment to guide families through the very difficult circumstances of a service member's death with the aid of Casualty Assistance Officers (CAO). Sadly through repetition the U.S. Army has created training and programs and processes that are world class. Unfortunately, when the odd circumstances surrounding the captivity of Bowe Bergdahl by the Haqqani network in Afghanistan and Pakistan occurred, it highlighted the deficiencies of the CAO program when addressing prisoners of non-state actors and violent extremist organizations (VEOs). This isn't the story of Bergdahl's ordeal. It's the experiences of Kevin Hickey the CAO for the Bergdahl family and he joins Ron Granieri in the studio to discuss his observations over five long years supporting them. He's researching and proposing improvements and changes to the traditional CAO program to make sure that the U.S. Army is prepared for situations like the Bergdahl's when it happens again one day.