Catalyst

NTT DATA has a new President! Tammy Soares has decades of experience in digital transformation and design-led thinking. This week on Catalyst Tammy joins Clinton to discuss her new position at Launch by NTT DATA. They discuss why she’s excited to join the Launch team. She shares some leadership lessons and explains how technology can transform industry, business and lives. 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris and Gina dive into the ethics of AI with Northeast General Manager of Launch by NTT Data and professor Lisa Woodley.

The boom of AI over the last year has brought up questions new, and old, about the ethics of the technology we use on a daily basis. From “is it okay that the person on the phone doesn’t know they are talking to a bot?” to “how do we ethically use journalistic data?” There is so much unknown about the way this impacts our lives and society. Lisa Woodley, General Manager of Launch by NTT Data and professor of UX Design, joins hosts Chris and Gina to dissect these questions and more. She dives into what the role of the designer is in AI systems, and gives insight into how the next generation of designers approach technology ethics. 

Links: 

Unmasking AI by Joy Buolamwini 

Lisa’s LinkedIn

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

PrizePicks’ Brian Huss joins Clinton to talk about the intersection of fantasy sports, community, and technology.

For so many of us, sport isn’t just about wins or losses, it’s about the experience. This week, Brian Huss, VP of Innovation at PrizePicks shares how his team is pushing the boundaries of fantasy sports, to bring together fans with highly engaging digital experiences. Brian and Clinton discuss building community alongside great products, informed by prototypes and consistent feedback. Plus, Brian gives us the origin story of Community Plays where multiple members can join forces and root for the win together.

Links:

PrizePicks

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clinton is joined by Heather Hudnall, NTT Data’s chief nursing informatics officer, about building medical software that is usable at all points of entry.

When it comes to your medical care, we hope and expect the best - but that’s not always what we get. NTT Data’s chief nursing informatics officer Heather Hudnall guests on this episode to dive into how we change that narrative with technology. As a former RN she is well versed in the needs of nurses doing the work on the ground and has translated those needs and desires to technology that falls into their workflow with ease and centers patient care. Listen in to Clinton and Heather's conversation about how these lessons can be translated across the industry. 

Links: 

Heather’s LinkedIn

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Catalyst host, Clinton, chats with innovation and design strategist Trevor Anulewicz to discuss innovation at a repeated scale for the enterprise.

Innovation historically has not been in an enterprise's lane. Enterprises stick to what they are good at and innovation has stayed in the start up’s lane. But with the right processes and infrastructure - enterprises can change, and maybe even should. Trevor Anulewicz joins Clinton today to dive into how enterprises can do innovation on a repeated scale so that they can succeed far into the future. Often innovation theater can stunt this growth but innovation gardens, that we invest in and cultivate consistently, can be so important for when companies are inevitably in trouble. Tune in to hear how your enterprise can invest in finding new, novel and valuable opportunities to innovate. 

Links: 

Operationalizing Repeatable Innovation - NTT Data 

Trevor Anulewicz LinkedIn 

Zoning in on Zone to Win with Geoffrey Moore 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kim Curley on how organizational culture can affect customer experience 

Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.   

Links: 

Kim Curley

Global Customer Experience Report 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dr. Daniel Rifkin on developing Ognomy, an app to help those with sleep apnea.

Sleep apnea is a disorder that is underdiagnosed and undertreated. Dr. Daniel Rifkin is trying to change that. This week Dr. Rifkin joins Clinton to talk about his app Ognomy, a global digital app to help people get treatment for sleep apnea, a disorder that can lead to a number of downstream effects. They discuss how Ognomy can help patients who currently have trouble getting treatment and how the flexible health care app was developed. 

Links: 

Ognomy 

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.