Catalyst Pharmacy Podcast

From chatbots to virtual assistants, artificial intelligence is all around us — and it’s not going anywhere anytime soon. Natalie Wilcox, VP of Marketing & Operations at Medtel Communications, joins us this week to discuss all things AI and describe how Medtel uses it to transform pharmacy phone systems. Tune in to hear about the best new technology, what it can do for your pharmacy, and how you can use it to unlock the AI advantage.

🚨 Special offer: For a limited time, Medtel is offering our listeners a discount on their pharmacy phone systems. Fill out the contact form on www.medtelcom.com and mention the Catalyst Pharmacy Podcast. Offer ends April 6, 2023.

Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing

Guest: Natalie Wilcox | VP of Marketing & Operations at Medtel Communications

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

In a world of uncertainty, pharmacists can be certain of one thing: change. From COVID-19 to DIR fees, change can be found around every corner — and the best business owners, like Marc Ost, have learned to embrace it. Marc, Co-Owner of Eric’s Rx Shoppe in Horsham, PA, joins Will to discuss the waves of change he’s seen in the industry and how he’s adapted to keep his pharmacy on top. Tune in to look back on the past three years, talk about what it’s taught us, and find out how you can capitalize on the changes coming your way.

Hosted By: Will Tuft | Director of Education at PioneerRx

Guest: Marc Ost | Co-Owner of Eric's Rx Shoppe

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

Easton Bryant is all about building. Whether it be building a new pharmacy in rural Kentucky, growing a social media account from 5,000 to 150,000 followers, or starting a successful e-commerce service, Easton knows how to turn nothing into something. Even more importantly, he knows how to get the word out about that something. This week, Easton joins us to show us how you can do the same. With the right tools in your belt and a few tips from Easton, you can start building the business you’ve always dreamed of. Are you ready to get started?

Hosted By: Will Tuft | Director of Education at PioneerRx

Guest: Easton Bryant | Owner of North Century Pharmacy

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

Community pharmacists fill a lot of needs. From life-saving scripts to clinical services to patient counseling, you take on many jobs — but it doesn’t matter what you’re doing if no one knows you’re doing it. Enter the world of pharmacy marketing. Whether you’re learning the basics or just looking to expand your marketing arsenal, tune in to this episode of Catalyst Rewind to get must-have marketing advice from seasoned pros. Featured guests include:

Nicolette Mathey, Owner of ATRIUM24 and Palm Harbor Pharmacy

Bruce Kneeland, Independent Pharmacy Specialist, Podcaster, Author, and Speaker

Michael Stout, Co-Owner of Table Rock Pharmacy

Nicole McClure, Owner of GRX Marketing

Derek Jensen, VP of Sales at Rx Systems

Kirk & Andrew Heinz, Owners of Kirk’s Pharmacy

With the right marketing by your side, you can turn strangers into patients and make a name for yourself in your community.

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

Pharmacy is a lot like basketball. You have to run the plays, pass the ball, and if you’re open, take the shot. Mike Matovich, President of Montana Family Pharmacies, is all about taking (and making) that shot. Whether it’s trying a new pharmacy model — a.k.a. the “gym membership model” — or changing the way that we contract, Mike sees many opportunities for pharmacists to score. Tune in to find out how you can score the points and win the game.

Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing

Guest: Mike Matovich | President of Montana Family Pharmacies

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

The 1970s were all about bell bottoms, big hair, and finding the best music to groove to. For Eileen Jordan, they were also about finding her place in healthcare. In the fifty years that have followed, Eileen has worn many hats: from registered nurse to Ph.D. candidate to her current role at Therigy, but one thing has never changed: she’s always put her passion for patients first. Eileen joins us this week to talk all things specialty pharmacy, new trends and technology, and most importantly, how to rock the scene as a disco queen.

Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing

Guest: Eileen Jordan | Customer Success Implementation Manager at Therigy

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

For years, we’ve seen the decline of dispensing and felt its effects firsthand.  We’ve discussed how to stay afloat while we wait for systematic change — but Troy Trygstad believes that it’s time for pharmacists to turn talk into action and disrupt the system for ourselves. Troy, Executive Director of CPESN USA, says we’ll see unprecedented opportunities in areas like primary care, contracting, and reimbursements this year. We just have to take advantage of them. After all, if we’re going to survive, we can’t play by the rules. We have to rewrite the rulebook.

Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing

Guest: Troy Trygstad | Executive Director of CPESN

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

When opportunity comes knocking, Jennifer Palazzolo opens the door. Jennifer, Owner of Flatirons Family Pharmacy, has spent her career seeking out (and seeing through) opportunities for her pharmacy — and she’s still going strong. Tune in to hear the new possibilities Jennifer sees for pharmacists, from test-to-treat services to cash-pay care to a new conference for owners all over the country. Get inspired to see, and more importantly, seize your next opportunity in 2023.

Hosted By: Jeff Key, President of PioneerRx | Marsha Bivins, Director of Marketing

Guest: Jennifer Palazzolo | Owner of Flatirons Family Pharmacy

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

T.W. Taylor has two passions in life: racing cars and caring for patients. Hear how this full-time pharmacy owner, part-time car connoisseur raced his way into the pharmacy world and has been helping patients ever since. T.W. takes a holistic approach to health at Williamsburg Drug  Company, calling on functional medicine, supplements, and preventative care to promote health and wellness in all his patients — from the green flag to the finish line.

Hosted By: Will Tuft | Director of Education at PioneerRx

Guest: T.W. Taylor | Owner of Williamsburg Drug Company

Looking for more information about independent pharmacy? Visit www.pioneerrx.com

When Mayank Amin (aka Dr. Mak) took over Skippack Pharmacy, he didn’t know about the hurdles ahead. From low reimbursements to sky-high DIR fees, Dr. Mak discovered many ways pharmacies can get behind on finances and find themselves in the red. But on his own ownership journey, he’s picked up plenty of tips, tricks, and ways to get back into the green. This week, Dr. Mak joins Will to share those actionable strategies so that you can stay profitable while caring for your patients. With the right strategies on your side, you can get the best of both worlds.

Hosted By: Will Tuft | Director of Education at PioneerRx

Guest: Mayank Amin | Owner of Skippack Pharmacy

Looking for more information about independent pharmacy? Visit www.pioneerrx.com