CELab: The Customer Education Lab

By CELab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approache... more

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FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 216 episodes available.

CELab: The Customer Education Lab episodes:

August 29, 2019 Episode 22 - The Myths and Misconceptions of Certification - Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about building the right certification program for your business? That’s what we’ll talk about in this episode.
...more
0min
August 29, 2019 Episode 22 – The Myths and Misconceptions of Certification – Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about building the right certification program for your business? That’s what we’ll talk about in this episode.
...more
41min
August 15, 2019 Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
...more
35min
August 15, 2019 Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 - 2014), used to evaluate the outcomes and effectiveness of training.
...more
0min
August 14, 2019 Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
...more
35min
August 01, 2019 Episode 020 - Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs – and why it matters to your bottom line!
...more
56min
August 01, 2019 Episode 020 - Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs - and why it matters to your bottom line!
...more
0min
August 01, 2019 Episode 020 – Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs – and why it matters to your bottom line!
...more
56min
July 18, 2019 Episode 19 - Sharing with Others
In this episode we talk about how you, as a Customer Education professional, can and should collaborate with others. It could be your L&D team, Sales or Customer Success Enablement, or even training professionals like you at other companies!
...more
24min
July 18, 2019 Episode 19 - Sharing with Others
In this episode we talk about how you, as a Customer Education professional, can and should collaborate with others. It could be your L&D team, Sales or Customer Success Enablement, or even training professionals like you at other companies!
...more
0min

FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 216 episodes available.