Get in touchContinuing our streak of bringing people on, then putting them in commercially awkward positions by asking silly questions, we're joined in this episode by Patrick Flynn of Simply Kaizen.

Who, despite our shenanigans, is happy to discuss:

• Why the leap from 1-2 advisers to 7+ is across such a large canyon
• Where Kaizen comes from and how it feeds into his philosophy about the business of advice
• Why the skills that make you a great financial adviser may not make you a great business owner - and why that's ok
• The red lines we get to - have to? - draw as business owners when it comes to managing around the people we work with.
• The two big things all practice should ensure are ship shape before doing anything else.

You can now get CPD points for listening to two knuckleheads (and guests!) wax lyrical about financial advice for an hour at a time.

CPD For this Episode: https://quiz.ensombl.com/NATH-25121110-19530001

Patrick:

Get in touch

The Trust Canyon (As discussed at Congress)

Another interesting blog on leadership

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Weaknesses - we've all got 'em.

But, what do we do about them?

This week's episode sees Jordan and Nathan exploring the idea of weaknesses:

• What they are (and what they aren't)
• How to recognise them
• What to do about them
• How the weaknesses we all have can manifest in our work, our personal lives and our practices

There's a smidge of vulnerability from the two of them, but hopefully you leave with a framework to tackle your own weaknesses - all with the goal of working towards your very best selves!

After all, it's not a second, seven seconds away...

You can now get CPD points for listening to two knuckleheads (and guests!) wax lyrical about financial advice for an hour at a time.

To choose the episode you'd most like to see CPD for, visit the link below, and donate to Good Shepherd charity to lock in your choice.

Request past Episodes for CPD: S7E3 Weaknesses Quiz - Ensombl

CPD For this Episode:

Technical Competence - 1.0

Professionalism & Ethics - 0.50

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Time for more dilemmas - this time, what do you do when a client (strongly) hints they want to end their marriage?

How do you handle the disclosure? How do you advise them? What do you do about the partner?

Throw in TPD, infidelity, a brief detour in ASIC's SMSF report and a healthy dose of uncertainty, and you've got this week's episode.

In it, Jordan and Nathan:

• Propose frameworks to help you navigate this very thorny issue
• Thank the wonderful advisers who have posed these questions recently
• Congratulate all of you out there expanding the remit of financial advice, by examining your own thoughts and approaches
• Disagree on some bits and bobs

Three case studies. Lots of overlap, but also lots of interesting nuance and variation.

PS: Like the new character image? Thank Mr Fradley's creativity for the evolution of our logo!

𝐋𝐢𝐧𝐤 𝐭𝐨 𝐐𝐮𝐢𝐳: https://quiz.ensombl.com/NATH-25112611-35210001

- Professionalism and Ethics: 0.75

- Client Care and Practice: 0.25

𝐂𝐏𝐃 𝐀𝐜𝐜𝐫𝐞𝐝𝐢𝐭 𝐲𝐨𝐮𝐫 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐥 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠

If you want to be able to accredit the informal learning you complete as part of your professional development check out CPD check at

https://www.cpdcheck.com/

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

You see the event announcement, and you think to yourself, "Flights, Accomodation, Time out of the business, Time away from your family... is this conference really worth it?"

In this episode (recorded live in the vendor hall of the FAAA Congress 2025) Jordan and Nathan are joined by Glen James (Podcaster Extraordinaire, now Youtuber) to discuss

• How the gold Glen got from conferences helped set up Glens business for success
• Why your mind set, and 'leaning in' is the key to get the most out
• How is always something to be learned, but the key is in taking action on those matters afterwards
• Why businesses that invest in getting their junior and admin staff to conferences (not just leadership and advisers) will get enormous ROI and retention benefits that far outweight any cost.
• Why eating gelato while recording a pod isn't ideal, but it's still more professional than Jordan and I stuffing about at the start of the episode.

Guest Cameo from the newly appointed FAAA Board member Ben Marshan

CPD For this Episode: https://quiz.ensombl.com/NATH-25112001-07590001

• Technical Competence: 0.50
• Professionalism and Ethics: 0.25

Check out https://cpdcheck.com/ to start getting accreditation for all of your professional development.

Find Glenn

Glen James | Website

This is Business | Podcast (Worth a listen if you're self employed}

Retire Right | Podcast

money money money | Podcast

sort your money out | Book

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Fresh off the release of his first book - Retire Life Ready - we're joined by James Wrigley.

With the largest following on social media of any Australian financial adviser*, James is building his practice by talking to people on all the social platforms.

Which is why, in this episode, we studiously ignored talking about social media or marketing.

Instead, we wanted to know about his experience working within a larger firm:

• How do they structure their teams?
• What're the key considerations with managing the people around you?
• How are they sharing the work that James' public profile is bringing in?
• What are some of the challenges advisers face when working within a business that offers asset management as a product?
• Who does he have in his top 10 friends list on his MySpace page, and how does he avoid upsetting people in the office when he - inevitably - leaves them out?

*I think this is true?

CPD For this Episode: https://quiz.ensombl.com/NATH-25111312-08020001

- Technical Competence: 0.75

- Client Care and Practice: 0.25

James:

[email protected]

James Wrigley - First Financial

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Index vs Active - it's the investment debate we all love to keep having.

Or, is it?

Because what's presented as a flat, binary choice is really much more nuanced. And, to be frank, boring.

More interesting to us - and what we explore in this week's episode - is the framework and process advisers build to help answer the many "what about"s that come up when we're building our own investment philosophy.

Because indexing is fantastic...but what about that concentration risk?

And active management has its place...but what about those costs?

There is grey here, which we love to explore!

You can now get CPD points for listening to two knuckleheads (and guests!) wax lyrical about financial advice for an hour at a time.

To choose the episode you'd most like to see CPD for, visit the link below, and donate to Good Shepherd charity to lock in your choice.

Request past Episodes for CPD: https://forms.office.com/r/Nu2euRRQx7

CPD For this Episode: https://quiz.ensombl.com/NATH-25110619-27220001

- Technical Competence: 0.25

- Professionalism and Ethics: 0.75

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

How much of your actual development as a professional is being captured via your CPD obligations?

Are you only doing 40 hours of learning across the year? Or are you constantly learning?

If the latter, then join us this week as we chat with Clayton Daniel of CPD Check. Best known for his central role in the rise of the Ensombl platform, Clayton has turned his eye to expanding and democratising the CPD accreditation process.

And he's gone even further and agreed to allow us to submit all future (and up to 20 past) CTS episodes for accreditation!

That's right - you'll be able to get CPD points for your commitment to listening to two knuckleheads wax lyrical about financial advice for an hour at a time.

To choose the episode you'd most like to see CPD for, visit the link below, and donate to Good Shepherd charity to lock in your choice.

Request past Episodes for CPD: https://forms.office.com/r/Nu2euRRQx7

CPD For this Episode: https://quiz.ensombl.com/NATH-25103104-48590001

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

Referrals.

We all need them. We all want them. And we're all, to some degree, getting them.

But what works? Why does it work? And, critically, what doesn't work?

In this week's episode, Nathan and Jordan have a shot at unpacking this huge and critical topic, to discuss:

• How advisers can easier find clients they like working with
• The two key problems all business owners face
• Why those of us who aren't charged with finding new work should take a moment to appreciate how difficult that job can be
• Their own (mis)adventures when it comes to finding more people they like to work with - who also want to work with them.

For bonus points, one of them takes you through his bird species preferences - in order of tastiness.

Enjoy.

Thanks to CPDCheck you can get CPD for this Episode Access the Quiz here: https://quiz.ensombl.com/NATH-25103105-12020001

Check out our Newsletter (and you can sign up at the bottom of the page)

• Coffee Optional

Books etc

• The Technium: 1,000 True Fans
• BOOKS | Nick Murray Company
• Robert Cialdini - Science Of Persuasion
• Matthew Jarvis

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

We're getting philosophical again this week, but unlike our other meanderings up our own backsides - this one has real value for listeners*.

Nathan realised recently that our job as advisers comes down to one, big concept: expectations.

Helping clients recognise, articulate, explore, challenge and achieve their expectations.

This seed of an idea triggered a conversation that touches on:

• The gap between aspirations and expectations (and whether the value of our advice sits in there)
• The power of challenging a clients expectations
• What you can achieve by asking a client about their expectations - and whether their expected destination lines up with their desired one
• How the strength of your questioning around expectations ultimately aligns with your value and quality as an adviser

It's a big, wonderful topic and we loved recording this episode. Be sure to share it with anybody you know who is curious about advice, and how to tweak the way they're delivering it.

*You're welcome for me not including the word 'nuggets' in this opening line.

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.

If you see this, Jordan forgot to do the text.

We can all agree that the first meeting is crucial.

But - why?

What are you looking for out of that meeting? What makes the first meeting a successful one? What's your intention for this meeting - and for the entire process around it?

In this week's episode, Nathan and Jordan unpack what they think makes a good first appointment, what they've seen other advisers doing and what they've learned from talking with people like Brendan Frazier.

With the now-customary digression into sceptical naivete and dissection of their own, internal processes, this episode is all about asking listeners - how good's your first meeting, and how can you make it better?

Nathan:

[email protected]

www.nathanfradley.com.au

Jordan:

[email protected]

www.planningsolo.com.au

LinkedIn:

Challenge the Standard in Financial Advice (Podcast): Overview | LinkedIn

The information contained in this podcast is general in nature and does not take into account your personal situation. You should consider whether the information is appropriate to your needs, and where appropriate, seek professional advice from a financial adviser.

Jordan and Nathan are both authorised representatives of PlanningSolo Licensing, AFS Licence 526143.