Episode 20

The Big Themes:

• Change management and change agility are often overlooked: Raven Intelligence research shows that customers' most frequent regret after completing digital transformation projects is that they didn't dedicate enough time and resources to change management processes.
• The Six Es of Operationalizing Change: From a presentation by Josh Bersin, these six steps are absolutely essential to change management, Bonnie says.
• Change agility: With how fast technology evolves, change management is always an ongoing project, so companies need to commit to cultivating a culture within their organization that is change-agile.

The Big Quote: "It's not just an idea, it's something that you need to budget for during a digital transformation. It's sort of a box that you need to sort of put around all of these things. And I will tell you, it's not a cheap box."

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This episode is sponsored by BMC Software.

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