Frank Palmer is a character of immense character. Frank is a true icon, creative genius, thought leader, visionary and entrepreneur.  Frank is being featured as part of The Legends Journey, Lessons in Leadership series. A collaboration between Chatter that Matters and the American Marketing Association's Toronto Chapter. In this series, we interview inductees from Canada's Marketing Hall of Legends. To date, I have chatted with Arlene Dickinson, Joe Mimran, Angus Reid, Miles Nadal, Jeanne Beker and, coming soon, Malcolm Gladwell.

In this episode, Frank Palmer shares invaluable insights from his 50-year career. From practical jokes to profound business and brand strategies, Frank's stories encapsulate the essence of a life rich with creativity, daring and extraordinary entrepreneurial prowess.

Frank talks about personal integrity in business, the art of maintaining top talent, and the evolution of advertising in the face of emerging technologies like AI. Wherever you are in your career, this episode is a treasure trove of wisdom and frankness on surviving and thriving in our fast-paced world.

00:00 - Introduction to Frank Palmer 05:20 - Lessons from business and maintaining integrity 15:45 - Strategies for retaining top talent 25:30 - The role of humour: Pranks and workplace culture 35:10 - Overcoming industry challenges and client relationships 45:50 - The impact of COVID-19 on the advertising world 55:15 - Frank Palmer's views on AI in creativity 1:05:00 - Reflections on mentorship and the future of advertising 1:15:00 - Closing thoughts and Frank's offer to chat again

Sometimes, the most gripping tales are not those of fiction. They're not from a bookshelf or a TV screen. They're real-life stories that unfold around us. Stories that remind us of the power of the human spirit. Today on Chatter That Matters, we share the indomitable spirit of Stacey Curtis, who survived a plane crash, cancer that roared through her body and where she was given only a few years to live. 

I wish I could bottle Stacey's outlook on life and her positivity.  Here are two quotes from the show.

The first was about the plane crash and what it was like to be one of the survivors, alongside her partner Marissa and her dog Emma.

 "In that moment, everything changed, yet we found the strength we never knew we had,"

The second quote after discussing losing her brother and dealing with horrific cancer.

"Despite everything, I've found reasons to laugh and live fully every single day," 

To add important context to why some refuse to surrender, I invited Amy Deacon, the founder and CEO of Toronto Wellness Counselling, to return to the show.  I also ask her about those who have near death experiences, change their approach, even appreciation for life.

Did you ever dream of building something with your best friend?  Discover the inspiring story of April Brown and Sarah Sklash, who quit their jobs and purchased a roadside motel in Prince Edward County.  

With hard work, dedication, and little experience, they transformed the dingy motel into a beautiful space reflecting life's sunshine and simple pleasures. Their entrepreneurial adventures caught the attention of Netflix, which produced Motel Makeover, a show about their next motel venture in Sauble Beach.

Today, The June Motel boasts three locations, including their latest project, the June in Beaver Valley, a cosy 8 room outpost, nestled in nature. This story is about following your heart and taking risks, believing in yourself and your vision, and on your terms. Join us as we learn how "The June" came to be, the inspiration behind its iconic pink doors, and why chasing dreams matters.  

I am thrilled to introduce a new sponsor for Chatter that Matters. Mark Rolnick, EVP, Head of GreenShield Administration, then joins the show to talk about why small businesses matter and why they have launched GreenShield for Small Business to help small business owners promote employee well-being. A flexible benefit solution makes it easier to attract top talent so that small business owners spend more time doing what they do best - building a healthy business.

To book a stay at the June Motel. https://thejunemotel.com

To find out more about GreenShield for Small Business. Greenshield.ca/chatterthatmatters

Today, I welcome Jeanne Beker, a global icon and an inductee into the Marketing Hall of Legends. Jeanne is also a dear friend and a trailblazer who has found success as a world-renowned fashion journalist, entrepreneur, author, keynote speaker, and, above all, a wonderful mom.

At age 72, Jeanne continues to fashion her destiny with passion, creativity and talent. In this candid 'chat to me about anything' session, Jeanne shares many beautiful stories, life lessons we can all benefit from, and how, instead of burying the news she had breast cancer, she used her platform to raise awareness and to help raise much-needed funds to tackle the disease.

Here is to the one and only Jeanne Beker.

To pre-order Jeanne's new book, Heart on My Sleeve. https://www.jeannebeker.com

The Leader's Journey: Lessons in Leadership is a collaboration between Chatter that Matters and the American Marketing Association Toronto Chapter. I interviewed legends who had been inducted into the Marketing Hall of Legends. A big shout out to Miles Nadal for making all this possible.

To find out more about the Marketing Hall of Legends, https://ama-toronto.com/awards/legends-journey/

This will define our country in the future: dreamers and doers who are taking on our most significant problems and then exporting their ideas and technology around the world. For my Earths Day Show, I chatted with Phil De Luna.  At age 32, he is among the most brilliant people I have ever interviewed. Phil has a great personality, radiates passion, and has a powerful connection to the human race. Phil makes me feel optimistic about science's role in battling climate change.   I know you will enjoy his story, which also reflects the tapestry of Canada. A family of newcomers who came to Canada to improve their circumstances and a son who honours their sacrifice by making a positive dent in one of humanity's biggest problems. Phil offers his five-step plan for saving our planet. He also discusses the carbon tax and offers ideas for better serving our planet and the Canadian economy. I also included an interview with John Stackhouse, SVP of RBC. John is a nationally bestselling author and one of Canada's leading voices on innovation and economic disruption. He talks about the RBC Climate Action Institute.

To learn more about Phil De Luna's company, Deep Sky: https://www.deepskyclimate.com

To learn more about the RBC Climate Action Institute:  https://www.rbc.com/climate-action-institute/index.html

'I’m not making records; I’m making history. Today, my man Tony and I made history with this interview." Maestro Fresh Wes.

Maestro Fresh We is credited as the "Godfather of Canadian Hip Hop, " his debut album, Symphony in Effect, was a certified platinum album. In 2023, Maestro Fresh Wes became the first hip-hop artist inducted into the Canadian Music Hall of Fame. His song Let Your Backbone Slide" is the first rap song inducted into the Canadian Songwriters' Hall of Fame.

What did Drake have to say about Maestro Fresh Wes and his influence on him and Canadian music?  What advice did Chuck D of Public Enemy offer?  You'll have to listen to find out.

‘Fresh’ is part of Wes Williams' stage name, and Fresh is how I would describe his perspective and attitude. This story has so many beats. You will take away so much from how Wes approaches life and career. I consider this essential listening for young people as they must diversify and stay relevant throughout their careers.

Stay tuned to the show's end when Mark Beckles, the Vice President of Social Impact and Innovation, returns to Chatter that Matters to discuss First Up by RBC X Music and RBC Future Launch. This is a testament to the role organizations can play in helping Canadian youth find and pursue their path in life.

To connect with Maestro Fresh Wes: http://maestrofreshwes.net

First Up with RBCX Music: https://www.rbc.com/dms/enterprise/music/first-up.html

RBC Future Launch: https://www.rbc.com/en/future-launch/

On my watch, we went from slides to video, from film to digital, a handful of channels to thousands, tens of millions of websites, analog to wireless, and a stolen milk carton container for our albums to three million songs in my pocket.The most critical change was that humans went from being captive consumers of content to nomadic, with an appetite to create, validate, and yield power.

And tomorrow, on my watch - AI. I am working with three different programs and am mesmerized by how they can expand my creative capacity.

These three lessons guided me through so much change, and each time made me a better marketer, successful at winning business, gave me the confidence to take risks as an entrepreneur, and, I hope, a better leader and person.

These lessons are universal and easy to learn and apply. They will allow you to harness AI to your advantage versus being crushed in the coming wake.

If you have six minutes, you can hear them here.

If you like them, share them with others. They will make us a better human race by focusing on what matters most to the people who matter most to you.

Pura Vida

"I moved 17 times in my first 18 years, faced abuse and adversity, but it fueled my drive to prove others wrong and achieve success against all odds."

Shane Howard is an extraordinary storyteller who shares his inspirational and transformative journey, overcoming a tumultuous upbringing to becoming a mentor and global connector. Shane is a testament to the resilience and drive that can emerge from the "School of Hard Knocks." 

Shane's insights offer hope and inspiration to those grappling with their place in this world, or choosing not to toe societies perceived perfect line.

To find out more about RBC’s Future Launch:  https://www.rbc.com/en/future-launch/

Healing is Believing. I have been sharing inspiring human journeys for four years, but none like Tracy L Clark. For most of her life, Tracy has dealt with trauma. Debilitating illnesses, several near-death experiences, being kidnapped at gunpoint, an abusive relationship and then being a single mom caring for her children when illness once again threatened her life. Listen to the first few minutes of the episode; it is riveting. Tracy reads from her book, God, Where Are You, It's Me. After hearing what she has to say about the life she had to endure, you will understand the title. What flows from there is a stream of positivity and possibility that will light up your day, even your path in life.  Like a phoenix rising from its ashes, Tracy transformed her life, fighting against medical diagnoses and insurance companies refusing treatment. Tracy chose not to heal but to survive and thrive. This choice shaped Tracy's character today—resilient, strong, and fiercely determined. From her trauma came transformation, transcendence, and, with every heartbeat, an opportunity for her to reclaim her health and her rebirth as an entrepreneur and now a healer.

Tracy has been featured on ABC, FOX, NBC, and CBS. Her work is so profound and efficacious that the International Association of Top Professionals (IAOTP) crowned her the Top Energy Healer of the Year in 2024.

Shelagh McGrogan, the Director of Content for RBC, first offers her thoughts on Tracy's journey and then answers my question about the difference between branding a person, versus a product or service.

To connect with Tracy: https://www.tracylclark.com/

I occasionally break the format and post a Chatter That Matters podcast on a Monday about something important to all of us. The goal is to challenge the status quo with innovative ideas to improve our lives and livelihoods.  In today's episode, I want to discuss the growing unaffordability crisis and the problems that manifest when individuals and many others do not have enough. They cannot afford necessities—food, shelter, and transportation. If this continues, it will undermine much of what we know and value in society.  Our elected officials must prioritize affordability, but there are vastly opposing views on how to do so.  In this four-minute podcast, I'll share my thoughts on the issue, ask you four essential questions to consider, and then offer my recommendation.  If you agree, could you share so that our whispers can become a roar?