Chiropractical

In this episode of “Chiropractical”, Dr. Jon Kec is joined by the author of the “The Manual for the Chiropractic Entrepreneur”, Dr. Lisa Goodman.

Dr. Goodman shares the key essentials for patient onboarding and retention that begin even before the new patient sets foot in the office.

Learn about the significance of the patient experience, customers service, and how to build lasting doctor-patient relationships. You’ll hear actionable tips to enhance the onboarding experience for both you and your patient.

 

Pre-Appointment Considerations

• Is your website up to date with the latest information?
  • List your specialties and services
• Are you forms complete, but succinct?
  • Have you had a new hire fill out your forms to address any issues?
• Do you offer seamless online scheduling?

 

Once Your Patient Enters the Office

• First impressions are pivotal
  • Establishing a warm, positive atmosphere keeps energy high
• Proper ways for your staff to welcome a new patient
  • Patients should be greeted kindly and not from behind a computers screen
• Addressing any potential barriers the patient may have experienced
  • Are there parking issues at your practice that could be avoided?

Customer Service is Key

• Being nice is not customer service, offering assistance is.
  • Can you transition small talk into clinical dialogue?
  • Learning about their lifestyle can teach you more thank you think
• Anticipate the needs of your patient
  • Do a patient’s interests lead to a potential issue you can treat?
• Be engaged with your patient
  • Build rapport, offer compliment
  • Positivity is crucial
• Are you “Dangling the Carrot” of your services?
  • Allow the patient to experience the distinct benefits of each of your services
  • It will enhance the perceived value of your services
• Getting reviews is easier than you think
  • Forget QR codes, and just ask satisfied patients

 

By meeting patients where they are, anticipating their needs, and building genuine relationships, chiropractors can create an inviting, effective practice environment. The strategies discussed in this episode of “Chiropractical” will help ensure patients not only return but also form a long-lasting bond with you.

Episode Timeline:

00:00 – Welcome to Chiropractical

00:28 – Introducing Dr. Lisa Goodman

00:59 – Onboarding New Patients

01:48 – Creating a Welcoming Environment

04:03 – Pre-Appointment Considerations

05:49 – First Impressions Matter

09:27 – Building Patient Relationships

14:51 – Dangle the Carrot

22:15 – Post-Appointment Follow-Up

24:47 - Closing Thoughts

Looking for more tips? Dr. Lisa Goodman’s book “The Manual for the Chiropractic Entrepreneur” is a comprehensive guide for aspiring and established chiropractic entrepreneurs. Purchase Dr. Goodman’s book here. 

If you have questions for “Chiropractical”, reach out at [email protected]. 

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How will AI benefit your practice?

In this episode of Chiropractical, host Jon Kec discusses the integration of artificial intelligence (AI) in chiropractic practices with President of ChiroHealth USA Dr. Ray Foxworth, and healthcare attorney Kari Hershey. 

Jon and guests discuss the benefits, best practices, and legal considerations of using AI, including its applications in patient data analysis, personalized treatment plans, marketing, and administrative tasks.

While AI is on the cutting edge, there needs to becautious implementation, transparency with patients, and the need for securing business associate agreements to ensure HIPAA compliance.

 00:00 - Introduction and Welcome

00:59 - Exploring AI in Chiropractic Practice

01:14 - Interview with Dr. Ray Foxworth

02:06 - Practical Applications of AI

09:26 - Challenges and Limitations of AI

11:59 - Future of AI in Chiropractic

13:38 - Interview with Kari Hershey

15:12 - Legal Considerations for AI

24:13 - Conclusion

Follow Chiropractical anywhere you enjoy podcasts, and be sure to watch the video version on YouTube (Search "NCMIC"). 

If you have questions for Jon or the show, email us at [email protected]

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In this Halloween episode of Chiropractical, host Jon Kec explores chilling real cases from the chiropractic world with guests Shanna Patrick and Jamie Eibes from the NCMIC Claims Department.

They delve into malpractice accusations, kindness turned lawsuits, and the importance of maintaining professional boundaries.

Hear cautionary tales like Dr. Albright's good deed gone wrong and Dr. Richardson's unnerving patient encounter.

What are the critical lessons to be learned from these cases? What are signs of red-flag patients?

Chiropractical is the podcast that helps you be better at what you do with new ideas and new tools. 

00:00 Introduction 

00:18 Spooky Legal Tales: Acts of Kindness Gone Wrong

00:47 What's Halloween for Shanna & Jamie?

01:21 Dr. Albright's Dilemma

04:32 Lessons Learned: Document, Document, Document

06:18 A Different Kind of Risk: Board Accusations

06:46 Dr. Richardson's Gut Feeling

08:02 Patient's Unusual Requests

08:38 Red Flags in Patient Behavior

09:34 Doctor's Precautions and Open Door Policy

10:14 Escalation of Patient's Actions

11:09 The Patient Was Recording?!

11:42 Legal and Ethical Consequences

12:32 Patient Recording: Risks and Policies

12:57 Doctor's Perspective on Recordings

15:23 Key Takeaways for Doctors

17:19 Final Thoughts

For more information, visit NCMIC.com or contact us at [email protected]. Don't forget to subscribe and follow!

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In this episode of Chiropractical, host Mike Whitmer hands over the reins to Dr. Jon Kec from NCMIC, offering a deep dive into the nuanced insurance needs of practicing chiropractors.

Key Points:

General vs. Malpractice Insurance: The episode kicks off with a scenario illustrating a common mishap in a chiropractic office, leading to a discussion on why general liability insurance is critical and distinct from malpractice insurance.

Specialized Insurance Policies: Andy Pratt emphasizes the importance of having specialized insurance policies for different types of risks, including general liability and cyber liability insurance. The discussion underscores why "one-size-fits-all" insurance policies may not offer adequate protection.

Cybersecurity Threats: The increasing relevance of cyber liability insurance is addressed, highlighting the vulnerability of chiropractic offices to cyber attacks and data breaches, stressing the importance of protecting patient information.

Employment Practices Liability Insurance (EPLI): The conversation shifts to the significance of EPLI for protecting against claims of wrongful termination and other employment-related issues.

Disability Insurance: The necessity of disability insurance for chiropractors, given the physical nature of their work, is also discussed, stressing the importance of ensuring income continuation in case of injury.

Ask NCMIC:

Mike Whitmer also discusses the importance of attending live events like Parker Seminars in Las Vegas, highlighting the benefits beyond continuing education, such as networking, leadership opportunities, and vendor exploration.

Special Guest:

Andy Pratt: With over 20 years at NCMIC, Pratt brings invaluable insight into the intricacies of insurance policies and risk management for chiropractic practices.

Hosts:

Mike Whitmer: Regular host of Chiropractical.

Dr. Jon Kec: Guest host for the episode, offering a unique perspective as both a chiropractor and an insurance expert.

Resources:

For more detailed information on insurance needs for chiropractors and how to protect your practice, visit NCMIC's website.

To ask questions or suggest topics for future episodes, email [email protected].

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In this episode of "Chiropractical," host Mike Whitmer is joined by Crystal Misenheimer from Progressive Practice Sales to discuss the critical aspects of retirement planning and practice valuation for chiropractors. Key points include understanding the common misconceptions about practice value, the importance of early planning, and the reality of practice sales in the chiropractic industry.

Key Topics Covered:

• The Retirement Planning Misconception: Delving into why many chiropractors' expectations about retirement don't align with reality and how early planning is crucial.
• Practice Valuation Complexities: Crystal shares her expertise on the challenges and misconceptions in valuing a chiropractic practice.
• Real-life Examples: Insights into real cases where chiropractic practices faced valuation and sale challenges.
• Missteps in Practice Management: How lack of focus on future value and late planning can affect the sale outcome.
• Marketplace Realities and Profit Impact: Understanding the role of lenders in setting practice values and why profit is a critical factor.
• Family Dynamics in Practice Transition: The complexities involved when family members are part of the practice transition.
• Future Trends in Chiropractic Practice: Crystal discusses technological changes and the rise of corporate ownership in the industry.
• Strategies for Value Growth: Advice for chiropractors to increase the value of their practices over time

Ask NCMIC:

Dr. Jon Kec addresses a question about reducing malpractice insurance limits as a cost-saving measure during retirement, emphasizing the importance of risk mitigation.

For more insights and advice, tune in to Chiropractical. Have questions? Email us at [email protected].

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In August, we had the opportunity to attend The National, presented by the Florida Chiropractic Association. This is one of the largest gatherings of chiropractors and many leaders were there. We chatted with several of them to get their insights on the state of the chiropractic profession.

We got their thoughts on the strategic direction of the profession, challenges our doctors and students face, opportunities for women in healthcare, and becoming the doctor of choice in our communities. We also heard from several folks about opportunities to strengthen the profession, now and into the future.

We wanted to share some of the key messages about the profession from these luminaries with our listeners. Hearing these leaders give their candid thoughts is inspiring, challenging, and invigorating. We hope you agree.

(00:02)   Introduction by Mike Whitmer

(02:00)   Doctor of Choice

(08:39)   Communication & Patient Education

(13:00)   Collaboration & Integration

(17:28) Practice Management

(19:21)   Future Generations

(26:28)   Research

(27:26)   Strategic Plan & the Future

People who contributed to this episode:

• Marc Abla, CAE, Illinois Chiropractic Society
• Richard Brown, World Federation of Chiropractic
• Dr. Brandi Childress, Perfect Touch Chiropractic
• Dr. Sherefa Clark, The Albinism Alliance Group
• Dr. Alessandra Colón, Crack Addicts on TLC
• Dr. Donna Craft, Women Chiropractors Board of Trustees
• Dr. Jen Gantzer, Assistant Professor, Chiropractic Medicine NUHS – Florida
• Kent Greenawalt, CEO, Foot Levelers
• Dr. Jay Greenstein, Kaizo Health
• Dr. Elise Hewitt, President ACA Council on Chiropractic Pediatrics
• Dr. Brenda Holland, ChiroCongress
• Dr. Glenn Jaffe, Jaffe Chiropractic
• Lizz Klein, ChiroCongress
• Dr. John Maltby, World Federation of Chiropractic
• Dr. Sherry McAllister, Foundation for Chiropractic Progress
• Dr. Cristina Padilla, Thrive Family Chiropractic
• Dr. Guy Riekeman, past president of Life University
• Dr. Rachel Wendt, Executive Director Kentucky Association of Chiropractors

You can find a transcript of the episode here:

You can find more information about the participants here:

 

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Listen Now and Amplify Your Practice

Join us on a journey through 2023 as we revisit the most impactful and insightful moments of Chiropractical. Host Mike Whitmer and special guest Dr. Jon Kec take you on a retrospective adventure, highlighting key discussions that shaped the chiropractic world this past year.

This episode is packed with invaluable insights. We tackle critical issues like active shooter preparedness, opioids, mental health, and the future of telemedicine in chiropractic care.

Dive into discussions about claims management, effective practice operations, and hear from top experts who are redefining chiropractic care. Plus, don't miss out on our look at the evolving landscape of chiropractic medicine and how it impacts both practitioners and patients.

Tune in now for an enlightening recap and prepare to be inspired. Let's gear up for another remarkable year of Chiropractical!

Episode notes:

Introduction

[00:00:00] Mike introduces the special year-end wrap-up episode, celebrating the highlights of "Chiropractical" in 2023.

[00:00:18] Introduction of Dr. Jon Kec, a new voice on the show and expert in professional liability insurance for chiropractors. Dr. Kec shares his transition from chiropractic practice to the business side, focusing on helping doctors improve their practice. Dr. Kec and Mike discuss the role of NCMIC in supporting chiropractors beyond just malpractice insurance, including business and financial assistance.

Year in Review: Key Highlights

[00:04:18] Jon reflects on the year's episodes, touching on clinical information, practice management, and important topics like active shooter preparedness.

[00:06:48] Discussion on opioids and mental health in chiropractic care with expert guests.

Claims and Practice Management

[00:09:29] Insights into handling claims in chiropractic practices and the anatomy of a claim.

[00:12:24] Expert advice on staffing, communication, and practice management.

Financial and Legal Aspects

[00:16:07] Julie Nesbitt, CPA, shares tips on structuring office policies and procedures for financial protection.

Future of Chiropractic

[00:17:45] Exploration of pediatric chiropractic care and the growing role of telemedicine.

[00:21:22] Dr. Richard Brown discusses collaboration and integration in the chiropractic profession at the FCA National.

Closing Thoughts

[00:23:14] Recap of the episode and encouragement to explore full episodes here.

[00:23:24] Final remarks by Mike and Dr. Kec.

For more details and to listen to the full conversations, check out the individual episodes linked in our show notes. Stay tuned for more insightful episodes in the coming year!

Visit NCMIC Resources Page | Follow us on social media: Facebook, Instagram, LinkedIn

Wishing you and yours a safe and happy holiday season. See you next time!

Note: This show note is a concise summary of the podcast episode. For a complete experience, please listen to the full episode.

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Welcome to Chiropractical, the show that delves into the intricacies of chiropractic risk management and practice care. Today, we're talking about pediatric patients, discussing the unique challenges and responsibilities that come with treating children. We explore the importance of maintaining good records, navigating informed consent, and dealing with custody issues in pediatric chiropractic care.

In this episode, Mike Whitmer is joined by Dr. Jenny Brocker, an experienced chiropractor and mother, who brings her expertise to the table. Dr. Brocker sheds light on the legal and safety aspects of pediatric chiropractic care, emphasizing the need for meticulous documentation. Pediatric patients often require communication with guardians or parents, making record-keeping a critical part of the process.

The conversation touches on the nuances of informed consent, especially when dealing with infants or young children who cannot provide consent themselves. Dr. Brocker explains the importance of keeping both parents and guardians informed and ensuring they are comfortable with the treatment approach.

For doctors looking to venture into the realm of pediatric care, Dr. Brocker provides insights into conducting participation physicals for student athletes. The discussion covers the associated risks, documentation requirements, and the variation in state laws regarding pediatric patient rights.

The episode also explores record retention rules and the age at which pediatric patients can request their records. Dr. Brocker clarifies how custody issues between parents are handled, offering guidance on legal protection in these situations.

Join us in this insightful episode as we navigate the complex terrain of pediatric chiropractic care with Dr. Jenny Brocker. Whether you're an experienced practitioner or considering treating pediatric patients for the first time, this episode has something for everyone.

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Join us in the exciting world of chiropractic risk management as we explore two spine-tingling cases with surprising outcomes that are bound to captivate your attention. In "Tales from the Claims Crypt," we delve into real-life stories where chiropractors faced malpractice claims and the unexpected twists that followed.

Shanna Patrick, a seasoned insurance expert, takes us on a journey through two captivating cases involving chiropractic malpractice claims. The first case involves a 25-year-old patient with a history of lumbar and thoracic issues, and a surprising turn of events that left both the chiropractor and the patient in shock. The second case revolves around a 60-year-old patient with lower back pain and the mysterious discovery of a sticky note that could change everything.

Shanna's insights shed light on the critical role of record-keeping and informed consent in the chiropractic profession. She offers valuable advice to chiropractors on how to protect their practices and navigate the complex world of malpractice claims.

Discover the highs and lows, the challenges and triumphs, and the essential lessons learned from these intriguing cases. Join us for an engaging and informative conversation that will leave you with a newfound appreciation for the intricacies of chiropractic care and the importance of meticulous record-keeping.

If you're a chiropractor, a CA, or simply intrigued by the world of malpractice claims, "Tales from the Claims Vault" is a must-listen podcast that offers a unique glimpse into the chiropractic universe.

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Recently, we had the opportunity to attend The National, presented by the Florida Chiropractic Association. This is one of the largest gatherings of chiropractors and many leaders were there. We chatted with several of them to get their insights on the state of the chiropractic profession.

We got their thoughts on the strategic direction of the profession, challenges our doctors and students face, opportunities for women in healthcare, and becoming the doctor of choice in our communities. We also heard from several folks about opportunities to strengthen the profession, now and into the future.

We wanted to share some of the key messages about the profession from these luminaries with our listeners. Hearing these leaders give their candid thoughts is inspiring, challenging, and invigorating. We hope you agree.

• (00:02)   Introduction by Mike Whitmer
• (01:30)   Doctor of Choice
• (08:09)   Communication & Patient Education
• (12:30)   Collaboration & Integration
• (16:58)  Practice Management
• (18:51)   Future Generations
• (25:59)   Research
• (26:56)   Strategic Plan & the Future

People who contributed to this episode:

• Marc Abla, CAE, Illinois Chiropractic Society
• Richard Brown, World Federation of Chiropractic
• Dr. Brandi Childress, Perfect Touch Chiropractic
• Dr. Sherefa Clark, The Albinism Alliance Group
• Dr. Alessandra Colón, Crack Addicts on TLC
• Dr. Donna Craft, President Women Chiropractors Board of Trustees
• Dr. Jen Gantzer, Assistant Professor, Chiropractic Medicine NUHS – Florida
• Kent Greenawalt, CEO, Foot Levelers
• Dr. Jay Greenstein, Kaizo Health
• Dr. Elise Hewitt, President ACA Council on Chiropractic Pediatrics
• Dr. Brenda Holland, ChiroCongress
• Dr. Glenn Jaffe, Jaffe Chiropractic
• Lizz Klein, ChiroCongress
• Dr. John Maltby, World Federation of Chiropractic
• Dr. Sherry McAllister, Foundation for Chiropractic Progress
• Dr. Cristina Padilla, Thrive Family Chiropractic
• Dr. Guy Riekeman, past president of Life University
• Dr. Rachel Wendt, Executive Director Kentucky Association of Chiropractors

You can find a transcript of the episode here.

You can find more information about the participants here.

See omnystudio.com/listener for privacy information.