CIO Strategy: How IT can Create Great Customer Experiences

#cio #customerexperience #cxostrategyOn CXOTalk episode 790, we explore the impact of CIO strategy and its transformative impact on customer experiences. Listen to this thought-provoking conversation with Michael Ruttledge, the Chief Information Officer of Citizens Financial Group, as we discuss how IT can help create exceptional customer journeys, foster innovation, and drive sustainable growth.The topics for this episode include:► Understanding the CIO role in enhancing customer experience► Bridging the gap between IT systems and customer value► Using technology to meet customer expectations► Creating seamless customer experience with innovative technology► Digital transformation and customer experience are strongly connected► The five pillars of next-generation technology strategy at Citizens► Agile transformation: shifting from monolithic to incremental software development► Aligning the culture of IT and business to support customer experience objectives► Modernizing legacy systems with a platform approach► Aligning business and technology investments► The impact of business and information technology transformation on customer experience► Prioritizing investments in customer experience► The role of IT in digital transformation projects► Cloud strategy: Responsiveness to customers, agility, and efficiency