Prashant Mehrotra, Chief AI Officer at US Bank, discusses how the bank evaluates AI initiatives and scales projects from pilot to production. He explains how to build customer trust through responsible AI design and prepare for the future of autonomous banking in CXOTalk episode 906. This conversation covers key aspects of AI in business and AI implementation within a large banking institution.

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Key topics discussed:

→ Why AI should transform processes, not simply make them more efficient

→ How U.S. Bank cut governance approval times in half by engaging risk partners early

→ The critical role of baselines in determining whether AI pilots scale or fail

→ Why "AI without data is a hallucination" and how the bank organizes Digital, Data, and AI under one leader

→ Building AI literacy across the entire workforce, from executives to frontline associates

→ The shift from building models to leveraging external foundation models at scale

→ Balancing personalization with privacy in customer interactions

Mehrotra emphasizes that the client remains the "North Star" for every AI initiative. He offers practical guidance on metrics, funding pilots through to production, and creating repeatable governance processes that accelerate rather than slow down AI deployment.

🔷 Show notes: https://www.cxotalk.com/episode/u-s-banks-chief-ai-officer-on-strategy-governance-and-scaling-ai

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

📍 CHAPTERS:

00:00 Introduction: AI at U.S. Bank

00:30 How AI Ideas Get Evaluated and Funded

02:24 The Chief AI Officer Role: The 4 E's Framework

05:21 AI as a Transformative Force, Not Just Technology

09:05 Real-World AI Impact: Customer Service and Developer Tools

11:15 Measuring AI Success: Metrics That Matter

15:31 Why 95% of AI Pilots Fail: The Importance of Baselines

17:05 AI and Sustainability Goals

18:01 Managing Risk and Governance at Scale

22:46 Moving from Pilots to Production

25:54 Aligning AI Strategy with Business Objectives

28:39 Building an AI-Ready Workforce: Skills and Education

32:12 How AI Differs from ERP and Traditional Technology Rollouts

35:05 Regulatory Compliance in AI-Driven Customer Outreach

37:16 Leadership Structure and Cross-Functional Collaboration

39:07 Data as the Foundation of AI

42:20 Technology Platforms and Vendor Partnerships

43:24 Build vs. Buy: Leveraging Foundation Models

45:56 AI as Strategic Investment: Creating Durable Value

47:58 Personalization Without Being Invasive

50:14 Conclusion

#AI #ArtificialIntelligence #Banking #DigitalTransformation #EnterpriseAI #ChiefAIOfficer #Leadership #CXOTalk

An AI chatbot that hallucinates is annoying. A robot or physical AI that hallucinates can cause injury or death. Burkhard Boeckem, CTO of Hexagon, explains why the bar for physical AI is fundamentally higher than digital AI, and what it takes to deploy robots that actually work in the real world. All this in CXOTalk episode 905.\

In this conversation, we cover:

→ What physical AI actually means (and why it's different from the AI you use every day)

→ Why digital twins are the foundation for training robots safely

→ The gap between impressive YouTube demos and robots that create economic value

→ Functional safety: the "big theme" coming in 2026

→ Cloud vs. edge computing for autonomous systems

→ Where robotics deployments fail (hint: it's not the technology)

→ What boards get wrong about robotics investments

→ Timeline: when will we see real autonomy?

Key insight: "Many boards overestimate the speed and underestimate the system work. It's not a software rollout—it's a complex engineering system."

Burkhard's prediction: Autonomy in constrained environments is 1-3 years away. The "butler humanoid" that does everything? Still a ways off.

⏱️ CHAPTERS

00:00 Introduction: What is Physical AI?

02:06 Digital Twins as the Foundation

03:23 Understanding Ground Truth

06:42 Digital AI vs. Physical AI: Safety and Reliability

08:47 Real-World Business Applications

10:48 Security and Functional Safety

14:57 CES Announcements and Industry State

20:01 Cloud vs. Edge Computing in Robotics

22:32 Regulations for Physical AI

25:10 Addressing Bias in Physical AI

27:51 Timeline to Autonomy

31:46 Creating Economic Value Beyond Demos

33:26 Where Robotics Deployments Fail

35:59 The Future of Humanoid Form Factors

38:38 The Humanoid as User Interface

40:06 Digital Twins for Robotics

42:36 Fleet Collaboration and Swarm Intelligence

43:46 What Boards Get Wrong About Robotics

45:18 The Future of Work

46:32 Responsible Deployment

47:15 Manager AIs for Worker AIs?

48:16 Looking Ahead: Next 2-3 Years

49:37 Core Technical Challenges

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🔷 Full episode, show notes and resources: https://www.cxotalk.com/episode/google-clouds-cto-inside-the-ai-strategy

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

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About the Guest:

Burkhard Boeckem is Chief Technology Officer at Hexagon, a global leader in digital reality solutions combining sensor, software, and autonomous technologies.

About CXOTalk:

CXOTalk features direct, unfiltered conversations with the world's top business and technology leaders. No fluff, no PR speak—just honest discussion about what's actually working (and what isn't).

#PhysicalAI #Robotics #Humanoids #DigitalTwin #AI #AutonomousSystems #CXOTalk #EnterpriseAI #Manufacturing #FutureOfWork

Nation-states are already harvesting your encrypted data, betting they'll crack it when quantum computers mature. It's happening now.

In CXOTalk episode 904, Anand Oswal, Executive Vice President of Network Security at Palo Alto Networks, explains what business leaders need to understand about quantum security and how to address it. The impact of quantum computing on cybersecurity will be huge.Key timelines discussed:-- Cryptographically relevant quantum computers expected by end of this decade-- RSA and ECC algorithms deprecated by 2030, disallowed by 2035-- Enterprise cryptographic migrations typically take 5-10 years🔷 Show notes: https://www.cxotalk.com/episode/cybersecurity-and-quantum-computing-a-readiness-guide🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalkChapters:00:00 Introduction00:36 What is quantum computing?01:17 The core security threat02:29 Customer awareness of quantum risk02:57 Timeline: When will quantum arrive?03:53 Implications for security leaders05:35 Compliance timelines06:24 Business risk explained07:52 How encryption works today09:22 Harvest now, decrypt later attacks09:57 How the industry is preparing12:27 Pillar 1: Discovery and visibility14:26 Pillar 2: Protect16:29 Pillar 3: Accelerate17:40 The role of AI18:10 Talent and skills19:31 Practical steps for quantum readiness20:43 What leaders should do now

Most enterprises aren't ready for agentic AI, but ChristianKleinerman, Snowflake's EVP of Product, shares practical advice on what it takes to succeed: data readiness, governance, AI economics, and workforcestrategy.

In this episode of CXOTalk, Kleinerman draws on 25 years ofenterprise technology experience to give leaders a realistic roadmap for AI adoption. He explains how to evaluate AI vendors in hours instead of months, which use cases deliver measurable ROI today, and how to build the data foundation that makes AI agents effective.

💡 KEY TOPICS DISCUSSED:

-- How to assess AI agent capabilities through rapid iteration and low-cost experimentation

-- The data prerequisites that determine whether AI initiatives succeed

-- Which use cases deliver orders-of-magnitude productivity gains right now

-- How coding assistants create value for non-technical roles like product managers and sales engineers

-- Why the economics of technology evaluation have fundamentally shifted in your favor

-- A practical framework for measuring ROI when outputs are non-deterministic

-- How to structure small rollouts that scale based on proven success

🔷 Show notes: www.cxotalk.com/episode/snowflakes-evp-of-product-talks-hard-truths-on-agentic-ai-readiness-governance-and-ai-economics

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

📍 CHAPTERS:

00:00 ☁️ Introduction to AI Data Cloud and Snowflake's Role

01:15 🤖 Capabilities and Use Cases of Enterprise-Grade  AI Agents

03:55 🤖 Exploring AI Models and Their Potential

04:55 ⚙️ Challenges and Prerequisites for AI Adoption

09:43 💡 Practical Use Cases and Evaluating AI Solutions

18:39 💡 The Evolution of AI in Enterprise Technology

21:42 🤖 Agents and Interoperability in AI

25:06 📊 Data Challenges and the Role of AI

31:39 ⚙️ Challenges in Scaling AI from Proof of Concept to Production

33:48 📊 Governance and ROI in AI Implementation

38:37 🤖 AI's Impact on Jobs and Recommendations for Leaders

About CXOTalk:

CXOTalk presents intimate conversations with the world's top business and technology leaders. No scripts. No rehearsals. Real insights.

#aitransformation #ArtificialIntelligence #AgenticAI#EnterpriseAI #DataGovernance #Snowflake #CXOTalk #DigitalTransformation#AIStrategy #DataQuality #MachineLearning #BusinessLeadership

Can a digital replica of your heart save your life? In CXOTalk episode 902, Michael Krigsman talks with Dr. Joe Alexander, Director of the Medical and Health Informatics Lab at NTT Research, to explore the revolutionary world of Bio-Digital Twins.Discover how researchers are using mathematical modeling to build "computational replicas" of the human cardiovascular system. Dr. Alexander explains how these digital twins can predict heart failure, automate critical care in the ICU through closed-loop intervention systems, and pave the way for a future where personalized medicine is accessible to everyone.We dive deep into the science of treating the heart as an electrical circuit, the ethics of AI in medicine, and the "moonshot" goal of eliminating cardiovascular disease..🔷 Show notes: https://www.cxotalk.com/episode/cardiac-digital-twins-inside-the-research-lab🔷 Newsletter: www.cxotalk.com/subscribe🔷 LinkedIn: www.linkedin.com/company/cxotalk🔷 Twitter: twitter.com/cxotalk💡 KEY TOPICS DISCUSSED:Bio-Digital Twins: How digital replicas of organs allow doctors to test treatments virtually before applying them physically.Closed-Loop Systems: The development of autonomous systems that can regulate heart medication beat-by-beat to minimize oxygen consumption and improve recovery.The Physics of the Heart: How Dr. Alexander uses resistors, capacitors, and diodes to model blood flow and pressure.The Future of MedTech: Moving from acute care (ICU) to managing chronic heart failure with wearable technology.👥 ABOUT THE GUEST:

Dr. Joe Alexander is the Director of the Medical and Health Informatics Lab at NTT Research. With a unique background as a chemical engineer and a burn survivor who later attended Johns Hopkins for his MD/PhD, Dr. Alexander is leading "moonshot" research into bio-digital twins to transform cardiovascular care.📍 CHAPTERS:0:00 - Introduction: What is a Cardiac Digital Twin? 2:20 - The Aviation Analogy: Predictive Maintenance for the Body 4:54 - The "Electrical Analog" Model: Viewing the Heart as a Circuit 6:42 - Autonomous Closed-Loop Intervention: Automating ICU Care 12:04 - How a Digital Twin is Built (Population vs. Patient Data) 17:09 - Animal Trials & Validating the Technology 22:11 - Ethics & Safety: Can We Trust AI with Life-and-Death Decisions? 29:03 - Causal vs. Black Box AI: Why Physiology Matters 44:58 - The "Bionic" Approach: Interdisciplinary Teams 50:32 - Health Equity & The Quintuple Aims of Healthcare#DigitalTwins #Cardiology #MedTech #AIinHealthcare #NTTResearch #FutureOfMedicine #HeartHealth #CXOTalk

How do you turn a 150-year-old industrial giant into an agile, AI-first organization?

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Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/

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For Hexion CEO Michael Lefenfeld, the answer isn't just about technology, but about culture, safety, and rethinking value. In episode 901 of CXOTalk, Lefenfeld details his strategy for integrating AI across every level of a billion-dollar manufacturing enterprise, from the R&D lab to the factory floor.

Michael Krigsman and Michael Lefenfeld discuss the practical realities of moving beyond "pilot purgatory." They dive into how to manage workforce anxiety (the "carrot vs. stick" approach), leverage Private Equity for long-term innovation, and maintain strict safety guardrails while moving fast.

If you are a leader navigating the complexities of digital transformation, this interview offers a concrete roadmap for driving growth without sacrificing your company's heritage.

📋 DISCUSSION TOPICS:

-- The AI-First Culture: Why Hexion incentivizes AI adoption rather than forcing it.

-- Workforce Strategy: How to upskill employees and ensure AI is a "partner," not a "job taker."

-- Operational Excellence: Using AI to achieve the "Golden Batch"—reducing waste and energy usage.

-- The Private Equity Advantage: How ownership structure impacts long-term tech investment.

-- Strategic Partnerships: Using data to deepen customer intimacy and escape the commodity trap.

⏱️ TIMESTAMPS

00:00 🏭 Introduction to Hexion and Its Role in Everyday Life

01:28 🤖 Hexion's Integration of AI Across Operations

03:34 🚀 AI as a Tool for Growth and Empowerment at Hexion

13:47 🤖 Leadership Philosophy and AI Integration at Hexion

16:44 🛡️ AI's Role in Safety and Decision-Making

20:25 ⚙️ AI-Driven Efficiency and Learning in Manufacturing

26:54 💉 Personal Experience with Diabetes and Continuous Glucose Monitoring

28:30 🤖 AI's Role in Customer Service and Business Operations

32:53 🌍 AI Learning, Ecosystem Collaboration, and Organizational Growth

38:32 🤖 Using AI to Enhance Manufacturing and Investment Decisions

40:04 🏢 Hexion's AI-First Strategy and Customer-Centric Approach

46:32 💼 Private Equity's Role in AI Investment and Long-Term Growth

50:20 🧪 Optimizing Products with Data and Batch Chemistry

51:44 🤖 AI's Impact on Business Models and Lessons Learned

53:30 🚀 Advice for AI Implementation and Closing Remarks

🎯 FEATURED GUEST

Michael Lefenfeld is the CEO of Hexion Inc. and a serial entrepreneur with a passion for revitalizing legacy industries.

-- He holds 100+ patents and was named a World Economic Forum Young Global Leader.

-- Michael specializes in bridging the gap between deep science (chemistry/physics) and practical business strategy (AI/profitability).

-- Previously served as CEO of Cyanco and SiGNa Chemistry.

📚 RESOURCES

🔷 Show notes:https://www.cxotalk.com/episode/ai-first-rewiring-a-150-year-old-industrial-manufacturer

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk Subscribe to CXOTalk newsletter: https://www.cxotalk.com/newsletter

🎙️ ABOUT CXOTALK

CXOTalk features unfiltered conversations with C-suite executives from major companies about AI, digital transformation, and business strategy. Hosted by Michael Krigsman. Episode 901 | Recorded November 21, 2025

🚨 STOP treating AI like just another automation tool; you're missing the real transformation.

Most executives are approaching AI completely wrong. They're focused on automating tasks when they should be reimagining their entire business model. In this landmark 900th episode of CXOTalk, Sangeet Paul Choudary, advisor to 40+ Fortune 500 CEOs, reveals why AI is actually COORDINATION INFRASTRUCTURE, not just a productivity tool.

You'll discover:

✅ Why the "automation mindset" guarantees you'll fall behind competitors

✅ The shipping container parable that explains AI's true strategic impact

✅ How to think about AI strategy (hint: it's NOT about "what to do with AI")

✅ The dangerous myth of "AI augmentation" and what actually happens to jobs

✅ Real examples: How TikTok's logic revolutionized manufacturing (Shein)

✅ Above vs. below the algorithm: Where YOU fit in the new economy

✅ The word processor paradox—why complementarity doesn't save jobs

✅ Strategic foresight: The #1 capability leaders must develop NOW

This isn't theoretical. Sangeet breaks down exactly how businesses must reimagine their competitive advantage, how professionals should navigate career decisions, and why yesterday's AI vendors are selling you 1990s solutions.

⏱️ TIMESTAMPS

00:00 🤖 Rethinking AI Beyond Automation

01:10 📈 AI's Strategic Role in Business Transformation

03:33 🚢 Lessons from the Shipping Container and AI's Potential

08:22 🔮 The Importance of Foresight in Career and Organizational Planning

11:16 🤖 Automation, Augmentation, and the Changing Division of Labor

14:08 📈 Adapting to Shifting Value in the Age of AI

19:04 🤖 The Role of CXOs in the Age of AI

22:50 🏢 Indicators of Organizational Shift with AI

26:00 💡 Lessons Between Startups and Legacy Companies in AI Strategy

31:11 📱 TikTok's Influence on Manufacturing and Shein's Success

33:58 🤖 Challenges in Implementing AI and System Redesign

36:05 🌐 Socio-Technical Systems and Strategic Shifts with AI

38:50 🧪 AI's Impact on the Materials Industry

41:03 🤖 Strategic Application of AI in Industries

42:52 🌐 AI's Role in Ecosystems and Job Dynamics

49:23 ⚙️ The Role of Risk and Constraints in Value Creation

50:51 🤖 AI's Impact on Knowledge Work and Career Advice

55:41 📊 Advice for Companies and Policymakers in the Age of AI

🎯 FEATURED GUEST

Sangeet Paul Choudary

• Advisor to 40+ Fortune 500 CEOs
• Author of "Reshuffle: The New Business Playbook for a World Transformed by AI"
• Expert on platform business models and digital transformation

📚 RESOURCES

🔷 Show notes: https://www.cxotalk.com/episode/why-ai-works-but-your-strategy-doesnt

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk Subscribe to CXOTalk newsletter: https://www.cxotalk.com/newsletter

🎙️ ABOUT CXOTALK

CXOTalk features unfiltered conversations with C-suite executives from major companies about AI, digital transformation, and business strategy. Hosted by Michael Krigsman.

Episode 900 | Recorded November 14, 2025

#AI #AIStrategy #DigitalTransformation #BusinessStrategy #CEOInsights #FutureOfWork #Leadership #AITransformation #Reshuffle #CXOTalk

Microsoft invested $13 billion in OpenAI. Amazon poured billions into Anthropic. The AI oligopoly is here. Lord Tim Clement-Jones and Lord Chris Holmes, architects of UK AI policy, reveal what business leaders must know about Big Tech's grip on AI - from vendor lock-in risks to circular funding patterns signaling bubble collapse.

🔷 Show notes and resources: https://www.cxotalk.com/episode/house-of-lords-members-on-ai-does-big-tech-own-you

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

🎯 KEY TAKEAWAYS:

-- Why AI concentration mirrors 19th century monopolies

-- The regulation vs innovation false choice

-- Vendor dependencies creating strategic vulnerabilities

-- UK vs EU vs US regulatory approaches

-- Copyright battles over training data

-- Board-level AI governance essentials

⏱️ TIMESTAMPS:

00:00 🤖 The AI Oligopoly and Big Tech's Influence

02:27 🌐 Opportunities and Risks of AI Development

09:03 ⚖️ Regulation and the Future of AI

12:43 💻 The Risks of Overdependence on Big Tech

15:33 🧠 The Importance of Media and Digital Literacy

17:55 🌍 Human Values in Technology and Education

21:25 📚 Education and Regulation in the Digital Age

24:36 🌈 Optimism and Diversity in Technology

27:13 ⚠️ Dependency and Vulnerability in Technology

29:58 🤖 Navigating AI's Impact on Employment and Society

34:46 🏛️ The Role of Government and Lifelong Learning in the AI Era

39:16 ⚖️ Challenges of AI Transparency and Regulation

43:07 ⚖️ The Importance of AI Regulation and Transparency

45:00 🌐 Open Source and Diverse AI Models

52:18 ⚙️ Balancing Regulation and Innovation in AI

55:04 💰 Economic Interdependence in AI Development

55:48 📈 Advice for Business Leaders in the AI Era

56:54 ⚖️ Guidance for Regulators and Policymakers on AI

💡 ABOUT CXOTALK:

CXOTalk connects you with the world's most innovative business leaders, senior executives, and experts sharing insights on digital transformation, leadership, and innovation. Every episode brings you actionable strategies from those leading change in their organizations.

#ArtificialIntelligence #AITransformation #monopoly #bigtech #cxotalk #houseoflords #inclusion #aiethics

Is your organization stuck in AI pilot purgatory? CIO strategic advisor Tim Crawford reveals how enterprise AI is fundamentally transforming the CIO role, and why the decisions you make today will determine which IT leaders succeed tomorrow.

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Explore executive education programs from Emeritus, in collaboration with top universities: https://cxotalk.partner.emeritus.org/

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In CXOTalk episode 898, Tim breaks down the massive multi-dimensional impact AI is having on CIOs: from daily operations and decision-making to board-level relationships and business transformation. You'll discover why efficiency gains are just the beginning, and how strategic CIOs are leveraging AI to drive real business outcomes—not just run technology projects.

🔗 RESOURCES:

🔷 Show notes and resources: https://www.cxotalk.com/episode/the-cios-new-mandate-enterprise-ai

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

🎯 KEY TAKEAWAYS:

- How AI is changing the CIO's day-to-day responsibilities and strategic influence

- Why 75% of AI projects fail to prove ROI (and how to avoid this trap)

- The critical difference between efficiency plays and transformational innovation

- Why change management is now the CIO's #1 responsibility for AI success

- The truth about Chief AI Officer roles vs. strategic CIO positioning

- How to escape AI pilot purgatory and achieve measurable business outcomes

⏱️ TIMESTAMPS:

00:00 🤖 The Role of AI in Transforming the CIO's Responsibilities

05:40 🚀 Overcoming AI Pilot Purgatory and Achieving Business Outcomes

11:20 🌐 Navigating the AI Hype and Embracing Innovation

12:21 🤖 Adapting Business Operations for AI Integration

13:20 📊 Measuring AI Value and Business Outcomes

22:35 🔒 Security and Governance in AI Implementation

24:07 🤖 Challenges in AI Governance and Data Management

26:03 💼 AI's Impact on Business Processes and Workforce

28:58 🌍 Sustainability, Partnerships, and AI Proof of Concept Challenges

35:16 ⚖️ Balancing Business Objectives and AI Project Success

38:39 🤝 The Importance of Relationships and Process Understanding

43:56 🤖 AI Ownership, Decision-Making, and Vendor Relationships

46:26 🤝 Strategic Use of External Partners in Organizations

49:33 🤖 The Role of AI in the C-Suite

51:16 📅 Closing Remarks and Upcoming Events

💡 ABOUT CXOTALK:

CXOTalk connects you with the world's most innovative business leaders, senior executives, and experts sharing insights on digital transformation, leadership, and innovation. Every episode brings you actionable strategies from those leading change in their organizations.

#CIO #ArtificialIntelligence #AITransformation #DigitalTransformation #ITLeadership #BusinessStrategy #EnterpriseAI #TechnologyLeadership #CXOTalk #ExecutiveLeadership #AIStrategy #ChangeManagement #Innovation #BusinessOutcomes

👍 If you found this valuable, please LIKE and SHARE with your network.

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Explore executive education programs from Emeritus, in collaboration with top universities:

https://cxotalk.partner.emeritus.org/

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Will Grannis, Chief Technology Officer of Google Cloud, explains Google's vision for agentic AI and multimodel LLMs, including these key topics on CXOTalk #897:

-- The latest AI news from Google

-- Why "AI as judge" determines whether your agent deployment scales or stalls

-- How regulated industries have an unexpected advantage in agent adoption

-- The hidden organizational rules that break agent workflows

-- Why generic AI models alone provide zero competitive differentiation

-- How multimodal AI changes customer support from chat to visual problem-solving

-- The evaluation architecture behind successful agent deployments

-- Why CEOs must participate directly in AI experimentation

🔷 Show notes and resources: https://www.cxotalk.com/episode/google-clouds-cto-inside-the-ai-strategy

🔷 Newsletter: www.cxotalk.com/subscribe

🔷 LinkedIn: www.linkedin.com/company/cxotalk

🔷 Twitter: twitter.com/cxotalk

#agenticai #cxotalk #googlecloud

Chapters:

00:00 🤖 Google's AI Strategy and Agent Development

04:07 🌐 Gemini Enterprise: Google's Unified AI Platform

08:21 📈 Best Practices for Agent Deployment and Future Trends

11:25 📡 Modernizing Customer Support with Multimodal Experiences

13:24 🤖 AI as a Judge: Evaluating and Automating Decision Processes

16:55 🔧 Continuous Improvement Through Small Adjustments

17:15 🤖 The Evolution and Challenges of AI Agents

18:57 🛠️ Task-Specific vs. Role-Based AI Agents

25:00 🏢 Organizational Challenges in AI Agent Implementation

28:58 🤖 Customizing AI for Industry-Specific Applications

31:20 🌐 Practical AI Integration for Businesses and Public Services

38:24 🚀 Challenges and Success Factors in AI Deployment

41:27 🤝 The Role of Leaders in AI Adoption

43:25 🌌 Multimodal AI and NanoBanana

45:17 🔮 Practical AI Development and Future Trends