Managers struggling to address poor performance effectively is an enduring issue for many businesses, and it can lead to challenges like avoidance, ruinous empathy, or manipulative insincerity. That’s according to Employment Lawyer and co-founder of Edge Legal, David Dilger. David shares his views on balancing compassion and accountability, fostering trust through clear and respectful communication, and using what he calls the "competency-care seesaw" to deal with complex situations. He emphasises the importance of being as kind as you are clear if you want to build a stronger team and maintain credibility.

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