Closing the Books by IC System

By IC System

What's Closing the Books by IC System about?

Welcome to Closing the Books - your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.

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Closing the Books by IC System episodes:

03.11.2024
Collecting Healthcare Debt in Highly Regulated Conditions
This episode of "Closing the Books" features Michelle Dove, IC System's Corporate Counsel and Chief Compliance Officer, discussing the complexities of healthcare debt collection in light of recent regulatory updates. Dove emphasizes the importance of compliance with evolving laws such...
12.18.2023
Closing the Books IC System's dPlat DebtNext Certification
In the most recent episode of the "Closing the Books” by IC System, host Eric Johannes, Director of Marketing at IC System speaks with Karen Jonas, Senior VP of Field Sales at IC System, and Frank Ellenberger, Director of Strategic...
11.28.2023
Why Nice People Work at IC System
People-First Culture: The Heart of IC System. This video highlights the core value that drives IC System - People.
11.28.2023
IC System - Meet Our Collectors
IC System: Where Empathy and Compassion Meet Solutions In this video, IC System employees highlight the company's commitment to empathy, compassion, and solution-oriented approaches in their interactions with consumers.
11.15.2023
Making Government Collections Better
On this episode of Closing the Books by IC System - your trusted subject matter expert in all things debt collection - Gabrielle Bejarano talks the Lynette Krenz, operations manager responsible in particular for government sector collections. They discuss...
09.27.2023
Small Business Debt Management
In the most recent episode of the "Closing the Books” by IC System, host Gabrielle Bejarano talked with small business owner Joe Karasin, CEO of Karasin PPC and IC System’s Business Development Manager Brian Campbell about the important of addressing...
08.31.2023
Ethical Debt Collection: A Conversation with Al Oberdick of IC System
Longtime IC System collection sales manager Al Oberdick discusses his tenure in the collections industry in this episode of Closing the Books.
08.31.2023
What's a Nice Guy Doing in Collection Sales?
This episode of Closing the Books by IC System - your trusted subject matter expert in all things debt collection - talks to Al Oberdick who has been in collection sales at IC System for 20 years. Why is...
08.28.2023
Making Collections Better
At IC System – expert in all things debt collection - our remarkable culture sets us apart. With dedicated professionals who understand your industry on a deep level, we prioritize respect, innovation, and integrity to make collections better and help...
06.06.2023
Closing the Books: Overcoming Debt Collection Challenges in 2023
Gabrielle Bejarano talks with T.J. Lee about debt collection challenges and how collection agencies adapt to new regulations.
06.06.2023
Overcoming Debt Challenges in 2023 with T.J. Lee
Inflation continues to be something consumers have to deal with on a very regular basis. In addition, debt is burden that people from all walks of life have to contend with. So, when it comes to both of these issues,...
04.15.2023
How to Start Collecting Business Debts - Quickly and Easily with InstiCollect
Consumer debt is steadily climbing due to trends such as pandemic recovery (e.g., rent recouperation), fear of recession, healthcare (e.g., pushing more healthcare costs onto patients), and other current trends. Smaller businesses will be impacted more due to their lack...
04.06.2023
IC System - Core Values in Action
Collections in general, but especially in the healthcare industry require delicacy, patience, and intelligence, all while ensuring the company meets revenue goals and the client’s customer experience is cared for. IC System - expert in all things debt collection - applies...
03.15.2023
Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)
In this episode of the podcast "Closing the Books," host Gabrielle Bejarano interviewed Mary Prendergast, a VP of Business Development at IC System - an expert in all things debt collection - about what the Healthcare Financial Management Association (HFMA)...
02.17.2023
How can a debt collection agency with experience, knowledge, and resources better recover your revenue and relieve your accounts receivable burden?
An introduction to operations within IC System - an expert debt collection agency which recovers significant lost revenue for customers. With more than 85 years of experience in revenue recovery, IC System's core values make them unique in the...
02.16.2023
Collections Overview with IC System Director of Operations
How can IC System - a debt collection agency with experience, knowledge, and resources - better recover your revenue and relieve your accounts receivable burden? Nate Welbig, Director of Opreations at IC System speaks of his journey into...
01.15.2023
Challenges of Debt Collection 2023
Consumer habits throughout the pandemic have changed rapidly in almost every industry, including debt collection. While the onset of the pandemic encouraged some consumers to save and begin paying back debts, these habits have now shifted. What exactly are the challenges the repayment...
01.03.2023
Collect Medical Debt Successfully and Legally in 2023
Medical debt collection has been rocked by new regulatory and credit reporting requirements. With over 85 years of experience and highly trained and certified staff, IC system debt recovery experts can help you understand what you need to do.
12.13.2022
Changes to Credit Reporting in the Healthcare Industry
IC System - an expert in all things debt collection - discussed changes in credit reporting in the healthcare sector and how it can impact credit scores and recovery with resident expert Michelle Dove, Chief Corporate Counsel and Chief Compliance...
12.13.2022
Affordable Debt Collection Services with InstiCollect
Bryan Campbell, Business Development Manager at IC System talks about the options for affordable debt collection services.
12.09.2022
Affordable Debt Collection with InstiCollect
When it comes to finding solutions that are seamless and proactive in the debt collecting sector, IC System has found one innovative answer. This episode of Closing the Books, host, Tyler Kern, spoke with Bryan Campbell, Business Development Manager at...
12.07.2022
IC System Client Portal
Brief walk-thru of IC System – an expert in all things debt collection - Client Portal which allows client's to manage and monitor collections information from a secure and intuitive platform.
11.02.2022
Tax Season for Utilities
On this episode of Closing the Books, host Eric Johannes talks with Senior VP of Business Development, Karen Jonas about what tax season means for debt collection agencies within the utility sector. Karen offers insightful strategies geared toward maximizing incentives...
08.31.2022
Security and Compliance in the Collection Industry
Michelle Dove, Corporate Counsel and Chief Compliance Officer, IC System - expert in all things debt collection - spoke with Tyler Kern about the importance of compliance and security measures within the debt collection industry. And, with 20 years’ experience...
08.09.2022
Facility Tour
07.20.2022
How Does a Debt Collection Company Innovate?
Tyler Kern and Lee Brockney, Manager of Financial Planning and Analysis and Chairman of the Innovation Committee discuss how IC System - expert in all things debt collection - encourages innovation daily within their employees and how Covid was a...
05.20.2022
Mining the Hidden Revenue in Late Stage Utilities
The utility industry is one of the many industries IC System - expert in all things debt collection - helps collect on past-due accounts. Karen Jonas, Senior Vice President of Business Development for IC System, spoke with Closing the Books’...
05.06.2022
How Regulation F is Reshaping the Debt Collection Industry
Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System - an expert debt collection agency - sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System...
04.15.2022
Setting Expectations for Working with a Debt Collection Agency
In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange tomany people. Closing the Books host Tyler...
03.15.2022
National Licensure in the Collections Industry with Chris Morris
Chris Morris of IC System - an expert in all things debt collection - discusses the importance of being nationally licensed in the collections industry. IC System core value of People drives them to invest in continual education and...
02.15.2022
Tips For Small Business When Submitting Debt To a Collection Agency
In this episode, host Tyler Kern sat down with the business development manager Bryan Campbell at IC System - an expert debt collection agency - to talk about how businesses can leverage their partnerships with debt collecting agencies, avoiding pitfalls...
02.02.2022
BBB Torch Award Video
Expert debt collection agency IC System's commitment to ethical business practices, valuing employees, and ensuring consumer safety is recognized through the prestigious Torch Award for Ethics, validating their exceptional performance and A+ Rating.
01.31.2022
BONUS EPISODE: Creating A People-Focused Culture in Debt Collection
Debt collection rarely, if ever, has a positive connotation. Joe Erickson, Director of HR at IC System, spoke with Eric Johannes, Director of Corporate Marketing at IC System - an expert debt collection agency, about how this relates to the...
01.17.2022
Optimizing Account Receivable Recoveries During Tax Time
Tax time for collections agencies is a time when conversions and recovery increase. This window of time when debtors may have additional funds is prime time for collection success. Discussing why this is and offering more insights, Bryan Campbell, Business...
12.15.2021
How Data Impacts Collection Performance
Mike Selbitschka, VP of Operations at IC System, rejoined Closing the Books for an insightful look at how data can impact collection performance. Making a positive impact on that performance begins at the start of any new project.
11.30.2021
BONUS EPISODE: Debt Collection Through the Years with Kay Drinkwitz
Listen in as Eric Johannes and Kay Drinkwitz dive into how debt collection has evolved through the years at IC System, how helping people has always been at the heart of IC System, and how changing the term "debtors" to...
11.15.2021
Keeping Up with Regulatory Change in the Collection Industry
- Many states are adapting mini versions of several federal debt collection regulations - Compliance in debt collection takes a village—it requires everyone’s effort - Benchmarking with others in the compliance industry can help keep on top of regulatory trends
10.15.2021
Using A Business Adviser to Improve A Healthcare Practice
IC System - an expert in all things debt collection - discusses -A business consultant can help a healthcare practice improve. -Gary Meza and GTM Medical Consulting help doctors collect money. -Meza helps practices with restructuring and making them more financially...
09.15.2021
How Government and Utilities Organizations can Write Better RFPs
RFPs missing critical data make it difficult for vendors to evaluate accurately. Collections’ vendors need a clear picture of a business’s debt portfolio during the RFP process. RFPs should create a level playing field and find out who can provide the best...
08.15.2021
Why Winning the BBB’s Torch Award for Ethics Is Important for IC System
The Better Business Bureau (BBB) has long been an organization that seeks to build trust between businesses and consumers. Most people are familiar with their grading, which is the result of customer reviews. They also have the Torch Awards...
07.15.2021
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
Limited resources don’t have to impede an organization’s ability to streamline account recovery processes. IC System - an expert in all things debt collection - discusses what you should think about when choosing a partner in revenue recovery.
06.15.2021
Patient Advocacy in Healthcare from the Provider to Collections
IC System - expert in all things debt collection - brings you Kristina Gursky and Kenny Koerner who discuss using patient advocacy supported by healthcare associations in all aspects of healthcare, from the provider to collections.
05.16.2021
How Utilities Can Decrease Their Accounts Receivable
IC System - an expert in all things debt collection - brings you Karen Jonas and Eric Port to discuss ways utilities can emerge from the COVID-19 pandemic and decrease their accounts receivable.
04.15.2021
Scorecards for Success in Debt Collection
Mike Selbitschka of IC System -an expert in all things debt collection - discusses the importance of scorecards to measure success in the collections industry. With over 85 years experience in revenue recovery, IC System's focus on analytics helps...
03.15.2021
Inside IC System’s Successful Partnership with Genomind
Bryan Campbell, Business Development Manager with IC System, and Tom Hess, Senior Vice President and Chief Financial Officer of Genomind, join Tyler Kern to discuss the companies’ successful working relationship forged during the COVID-19 pandemic.
02.26.2021
Find Hidden Revenue In Your Late-Stage Healthcare Receivables
IC System SMEs discuss how our company uses a unique late-stage program to find your hidden revenue.
02.15.2021
How Collection Agencies Can Benefit from Customer Satisfaction Surveys
Tyler Kern and Tim Scholl from IC System’ - an expert in all things debt collection - dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.
01.15.2021
Compliance and Risk Management in the Collections Industry
Michelle Dove, Corporate Counsel and Chief Compliance Office at IC System - expert in all things debt collection - discusses compliance and risk management in collection agencies. With over 85 years experience in the industry, IC System is committed...
12.15.2020
How to Manage a Collection Agency Successfully
Karen Jonas and Thom Majka talk about the partnership between IC System and DebtNext, and how strong relationships are the cornerstone for a successful collection agency. IC System is a unique debt collection agency with over 85 years experience...
11.17.2020
Training & Developing Representatives to Succeed with Allison Johnson
Allison Johnson provides tips and insights for training and developing a world-class team of collection representatives. At IC System - an expert in all things debt collection - one of the core driving values is a focus on it's people.

What's Closing the Books by IC System about?

Download our free app to listen on your phone

Closing the Books by IC System episodes:

Collecting Healthcare Debt in Highly Regulated Conditions

Closing the Books IC System's dPlat DebtNext Certification

Why Nice People Work at IC System

IC System - Meet Our Collectors

Making Government Collections Better

Small Business Debt Management

Ethical Debt Collection: A Conversation with Al Oberdick of IC System

What's a Nice Guy Doing in Collection Sales?

Making Collections Better

Closing the Books: Overcoming Debt Collection Challenges in 2023

Overcoming Debt Challenges in 2023 with T.J. Lee

How to Start Collecting Business Debts - Quickly and Easily with InstiCollect

IC System - Core Values in Action

Staying on the Cutting Edge of Healthcare with the Healthcare Financial Management Association (HFMA)

How can a debt collection agency with experience, knowledge, and resources better recover your revenue and relieve your accounts receivable burden?

Collections Overview with IC System Director of Operations

Challenges of Debt Collection 2023

Collect Medical Debt Successfully and Legally in 2023

Changes to Credit Reporting in the Healthcare Industry

Affordable Debt Collection Services with InstiCollect

Affordable Debt Collection with InstiCollect

IC System Client Portal

Tax Season for Utilities

Security and Compliance in the Collection Industry

Facility Tour

How Does a Debt Collection Company Innovate?

Mining the Hidden Revenue in Late Stage Utilities

How Regulation F is Reshaping the Debt Collection Industry

Setting Expectations for Working with a Debt Collection Agency

National Licensure in the Collections Industry with Chris Morris

Tips For Small Business When Submitting Debt To a Collection Agency

BBB Torch Award Video

BONUS EPISODE: Creating A People-Focused Culture in Debt Collection

Optimizing Account Receivable Recoveries During Tax Time

How Data Impacts Collection Performance

BONUS EPISODE: Debt Collection Through the Years with Kay Drinkwitz

Keeping Up with Regulatory Change in the Collection Industry

Using A Business Adviser to Improve A Healthcare Practice

How Government and Utilities Organizations can Write Better RFPs

Why Winning the BBB’s Torch Award for Ethics Is Important for IC System

How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources

Patient Advocacy in Healthcare from the Provider to Collections

How Utilities Can Decrease Their Accounts Receivable

Scorecards for Success in Debt Collection

Inside IC System’s Successful Partnership with Genomind

Find Hidden Revenue In Your Late-Stage Healthcare Receivables

How Collection Agencies Can Benefit from Customer Satisfaction Surveys

Compliance and Risk Management in the Collections Industry

How to Manage a Collection Agency Successfully

Training & Developing Representatives to Succeed with Allison Johnson