The utility industry is one of the many industries IC System - expert in all things debt collection - helps collect on past-due accounts. Karen Jonas, Senior Vice President of Business Development for IC System, spoke with Closing the Books’ Tyler Kern on how to help customers get back on track with their utility payments.

Returning guest Michelle Dove, Chief Compliance Officer and General Counsel for IC System - an expert debt collection agency - sits down with host Tyler Kern to discuss the changes implemented by Regulation F and how they’ve effected IC System as well as the broader debt collection world.

In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange tomany people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System - an expert debt collection agency - about these various perceptions and how to best set expectations when working with a debt collection company.

Chris Morris of IC System - an expert in all things debt collection - discusses the importance of being nationally licensed in the collections industry. IC System core value of People drives them to invest in continual education and certification of their employees.

In this episode, host Tyler Kern sat down with the business development manager Bryan Campbell at IC System - an expert debt collection agency - to talk about how businesses can leverage their partnerships with debt collecting agencies, avoiding pitfalls that make it harder for agencies to take care of the debt.

Expert debt collection agency IC System's commitment to ethical business practices, valuing employees, and ensuring consumer safety is recognized through the prestigious Torch Award for Ethics, validating their exceptional performance and A+ Rating.

Debt collection rarely, if ever, has a positive connotation. Joe Erickson, Director of HR at IC System, spoke with Eric Johannes, Director of Corporate Marketing at IC System - an expert debt collection agency, about how this relates to the significance of creating positive culture in this sector.

Tax time for collections agencies is a time when conversions and recovery increase. This window of time when debtors may have additional funds is prime time for collection success. Discussing why this is and offering more insights, Bryan Campbell, Business Development Manager at IC Systems - an expert debt collection agency, joined Closing the Books host Tyler Kern.

Mike Selbitschka, VP of Operations at IC System, rejoined Closing the Books for an insightful look at how data can impact collection performance. Making a positive impact on that performance begins at the start of any new project.

Listen in as Eric Johannes and Kay Drinkwitz dive into how debt collection has evolved through the years at IC System, how helping people has always been at the heart of IC System, and how changing the term "debtors" to "consumers" has impacted business!