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The Big Themes:
The Big Quotes:
“I think Steve Jobs took a lot of inspiration from just the relentless curiosity that Walt Disney had.”
This episode is brought to you by BMC Software.
Visit Cloud Wars for more.
The Big Themes:
The Big Quotes:
“Ryanair CEO Michael O’Leary said, ‘If I had known that being nice to customers would have worked so well, I would have done it a lot sooner.’”
This episode is brought to you by BMC Software.
Visit Cloud Wars for more.
The Big Themes:
The Big Quotes:
“It’s impossible to imagine a CEO on the golf course at Augusta saying, ‘I really need to fix my cloud infrastructure, but I don't really care as much about my ERP solution.’ That’s just not how they think!”
This episode is brought to you by BMC Software.
Visit Cloud Wars for more.
The Big Themes:
The Big Quote:
“We have a hundred percent volunteer military, and it's not like we pay them millions of dollars a year. These people are not Bill Gates or Jeff Bezos.”
This episode is brought to you by BMC Software.
Visit Cloud Wars for more.
The Big Themes:
The power of trust: We’re trying to create a better experience – for our customers, our partners, and our employees. But navigating that trust is all-important.
Avoiding the creepy factor: Tech companies who are applying this technology have to be very careful of how they leverage it.
An actual video avatar: We understand that the computer’s not real – but if it comes in as a projected human, we respond to it in that way.
Virtual agents and the customer experience: A core element of platforms across the spectrum, virtual agents are here to stay.
The Big Quotes:
“When I sit on some of these briefings with technology companies that are demoing some of this new technology, it's staggering, it’s mind blowing.”
This episode was brought to you by BMC Software.
Visit Cloud Wars for more.
This episode is brought to you by HVR.
For this sponsored episode of Cloud Wars Live, I spoke with Anthony Brooks-Williams, CEO of HVR. As a cloud provider of data-replication and data-integration solutions, HVR takes hybrid to the next level.
The Big Themes:
The Big Quotes:
“It's constantly evolving because customers’ expectations are rapidly changing.”
This episode is brought to you by HVR.
Visit Cloud Wars for more.
The Big Themes:
The Big Quote:
“I believe in relationships. I believe in market intelligence, I believe in competitive intelligence.”
This episode is brought to you by BMC Software.
Visit Cloud Wars for more.
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