Collision Coffee Talk

It’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode.

Shops Removed From DRP Programs 
OE (Tesla) Removing Shops For Insurers 
Report Calls For More OE Shops?? 
asTech Continues Problems 
Progressive Supervisor In BIG Trouble! 
Progress On RTA Bills 
P&M Inflation Continues 

You’re going to be shocked but we’ve got another State Farm Problem! 

It's a double dose of State Farm Drama this morning as we discuss their recent and sweeping labor rate regression along with some cases of MSO's being assigned claims AFTER customer selects independent bodyshop. 
Add to that a bodyshop executive is rumored to have been fired over Post Repair Inspections and the California Insurance Commisioner is eating and drinking his way around the world. 

The water is not the only thing rising around the collision repair industry this week. 

The Collision Collective is firing up. 
What's the real problem with SCRS Blend Study 
State Farm Takes New Low In Total Loss Handling 
Should Paint Companies Be Involved in Certified Collision 
California Keeps Attacking Shops 
Glass Association Files Anti-Trust Complaint Against Safelite 

Isn't always the way it goes. You take a few days off for Spring Break and the whole industry seems to implode! 

Kristen came back to an inbox full of emergencies and problems. Some of them will make you think it's April 1st not March 21st. 

In this episode: 
Who owns a bad calibration? 
Collision Collective 
Women in Collision 
Stolen Total Loss by Insurer 
State Farm Files Replevin Suit 
Solera is now 'Junk' 
AsTech opens their mouths again and it's not getting better 
Progressive settles BIG case 
Shelter and Unauthorized Practice Of Law 
Progressive and Interference with Shop Contract 
And we visit with the College Football National Champions 

This week: 
- Honda Cited For Privacy Violations Could Impact Certified Collision Programs 
- The Old Guys in Sports Coats Have Had Their Day, Don't Fit In Move Your Career and Business In A New Direction 
- Gerber Lays Out Financial Troubles That Really Are The Whole Industry 
- MSOs Are Sending Out Notice Of Non-Renewals On Lease Agreements 
- Do We Really Need More Techs? 
- Insurers Forget Past Lawsuit Losses With Current Total Loss Handling 

Good Morning!
Farmers Adjusters Beg State DOI to help them 
ADAS Legal Issues Present new Problems 
State Farm and the Tinder Box Date
Missing Total Loss Vehicles 
Safelite Settles $31 Million Fraud Case 
USAA Hit with $114 Million bad Faith Verdict 
California Shop caught in bait trap by the BAR 
Arkansas Attorney General sues Allstate 
Will Tariffs Affect Collision Repair? 

It might not be steering and it might not be Tortious Interference, but too many adjusters are engaged in practicing law without a license, lets talk about it. 
Also: 
- Paint Labor hours going in the wrong direction 
- Oklahoma Looking To Pass Bill to Stop bad rebuilds 
- STOP looking for easy buttons. It may cost you more than you can imagine. 

It is better to thought an idiot then to type and prove it! 

In this episode we cover the claims and public posting by Liberty Mutual Safeco and Allstate Adjusters. 

- State Farm AA rating changed to Negative and placed on credit watch! 
- Bodyshops and their Bills continue to march through legislation 
- Are bodyshops charging too much for 'teardown'?
- Are you talking to a human or AI when scanning a vehicle? 
- ADAS and Radar Compliant Paint 

The saga around asTech and their agreement with GEICO took a shocking turn on Monday February 24, 2025.

In an email sent to Repairer Driven News (RDN), asTech Senior Vice President of Marketing Kennedy Taylor stated information shared in a video by Mike Reynolds, Mobile Automotive Services Solution President in December of 2024 around a radio interview that also featured Chris Chesney, Repairify Vice President of Training and Organization was outdated due to a company policy change on November 5, 2024.

And it went downhill, very fast from there.

Read the full article from RDN:
https://www.repairerdrivennews.com/20...

Want to reach our guest?
James "Spike" Rodis
Manager, Process Procedures and Training
OEM Calibration   
‪@oemcalibration‬