How do you create a world-class candidate experience?

Lyndsey French, Director of Talent Acquisition at 1Password, shares her evolution in the tech industry, her leadership experience, and how she helped create a new hiring process to support the  impressive growth —from 300 to 1,200 employees at 1Password.

Achieving this growth wasn't easy. In her conversation with host, Shannon Ogborn, she’ll share how their success stems from a commitment to interview excellence. 

Key Takeaways: 

1. Invest in effective training for hiring teams: Her approach includes diversity training, structured interview preparation, and the evolution of training courses, leading to better prepared hiring teams and a more consistent, unbiased evaluation process.
2. Build a structured and fair interview process: Establishing a formalized and structured interview process ensures fairness and consistency in candidate evaluation. Practices like scorecarding and focusing on "culture add" rather than "culture fit" help create an inclusive and equitable hiring environment, enhancing the quality of hires and aligning the experience with company values and goals.
3. Embrace AI and continuous improvement: The future of talent acquisition involves embracing AI and automation to enhance efficiency. Talent professionals can then focus on tasks that require a human touch and not get bogged down with things that slow down productivity. For 1Password, adapting to new technologies and embracing a continuous improvement mindset have helped them maintain a competitive edge in recruitment.
   
   

Timestamps: 

(00:00) Introduction

(03:00) The evolution of talent acquisition

(05:00) Why vulnerability matters in the interview process

(07:00) The impact of candidate experience on brand

(10:00) Understanding how to use training programs for hiring teams

(17:00) Interviewing with diversity and fairness

(19:00) Shifting from “culture fit” to “culture add” 

(26:00) What it means to have hiring excellence

(28:00) Embracing AI in talent acquisition