I sat down with Chris Voss, former FBI hostage negotiator and CEO of the Black Swan Group, and within minutes, I realized most of us are communicating completely wrong.
We think negotiation is about being persuasive, dominant, or getting to “yes.”
Chris flipped that idea on its head.
From negotiating with terrorists to advising Fortune 500 CEOs, Chris breaks down the real psychology behind influence, why “yes” is overrated, and how something as simple as listening differently can transform your results—in business, relationships, and life.
What hit me hardest? Half your problems disappear the moment someone feels truly heard.
In this conversation, we go deep into:
- The hidden communication mistakes we all make
- Why clarity can feel like “violence” (and how to fix it)
- The power of mirroring (and how to use it without sounding fake)
- How tactical empathy leads to better deals—and more money
- What hostage negotiation teaches us about everyday life
This isn’t theory. This is real-world strategy from someone who’s operated in life-or-death situations—and now applies it to business, leadership, and human connection.
If you care about results… this episode will change how you think.
TIMESTAMPS:
00:10 – Intro: Chris Voss (FBI negotiator & author)
01:00 – Why every negotiation impacts the future
01:05 – The pressure of life-or-death decisions
02:08 – The biggest communication mistake people make
02:30 – Precision listening: the skill most people lack
03:30 – Why people are afraid to ask for clarity
04:37 – The myth: communication ≠ understanding
05:00 – How repeating back builds trust instantly
06:07 – What mirroring actually does (FBI technique)
08:30 – Why using someone’s name can backfire
09:29 – How Chris Voss got into FBI negotiation
10:52 – Fear vs. process in high-stakes negotiation
12:00 – Post-traumatic growth vs. defeat
12:45 – Top lesson from Never Split the Difference
13:02 – Stop aiming for “yes”—aim for “that’s right”
13:39 – Perception vs. perspective in negotiation
15:15 – There’s always a better deal
16:00 – Why trust is more common than you think
19:20 – Negotiation, politics & ripple effects
22:37 – Biggest mistake CEOs make in negotiation
23:17 – Why collaboration makes more money
24:30 – Tactical empathy as a competitive advantage
29:55 – Fear of asking questions (conditioning)
30:16 – Why the education system rewards mediocrity
31:21 – The creativity we lose as we grow up
33:17 – The power of belief & mindset
34:52 – The common dnominator of great negotiation
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