A listener discusses some aspects of the Boeing 737 Max 8 software problems in light of recent crashes. A user has questions about how to configure his network in order to stay free from ransomware. We help a Mac computer user fix a "browser hijack" issue where his web browser is directed to a malicious website. How to reset a password for a legacy SBC Global e-mail account. A listener asks about a Google market survey he received in the mail. Should you turn your computer off at night when you are finished using it. A user with a multifunction printer has problems printing with missing text, but not while using the copy function of the printer. Our last caller has issues with his sleeping and shutting down and possible issues with the CPU fan.

A user with an older Mac computer has problems with video playing slowly. A caller asks if Malwarebytes Premium can run with Windows Defender working. We tell you how to update Google Chrome web browser. A caller gets hit with "ransomware"--a particularly nasty form of computer virus that can render computers unusable and scramble your data. We point the caller to some resources to help deal with a "ransomware" virus infection. A listener looking for a new printer asks about "refillable" ink cartridges. We endorse a different alternative--laser printers, which offer good print quality at lower cost per page. How to update your Chrome browser on your Android device. A caller has problems activating BitLocker drive encryption on her Windows 10 laptop. Also we advise the user to remove Russian antivirus tools (Kaspersky Antivirus) because of security concerns.

Erik and Bob take your questions. Google Chrome has a security vulnerability; time to update to stay safe. Microsoft's new Edge browser looks like Google Chrome. Tech Tip: Turn off "Fast Startup" in Windows 10 so that Windows 10 shuts down for real. "Smart" car alarms left 3 million cars vulnerable to hacking. Only one Blockbuster video rental store is left in the world. A listener wants to know if there is a replacement program for Google Picasa photo management program and if the program can be used on a new computer. Is "secure" e-mail secure after it leaves your computer? We discuss the basics of keeping your e-mail secure and encrypted. An iPhone user has a problem with photos that get rotated when sent by e-mail. What is a Virtual Private Network (VPN) ands why would you need one? Also, a listener asks if a computer is safe while sleeping vs. turning it off. A caller asks if using two security software (Webroot and Malwarebytes' Antimalware) at the same time will cause a problem using the computer. A user has a problem with a .NET framework update pop-up and a "No Scan Options available" message.

A listener asks for a recommendation for a less expensive but reliable anti-virus product. A Cox e-mail user has problems receiving e-mail; e-mail replies seem to be directed to Outlook.com. Erik reviews his Samsung Galaxy "smart" watch. A listener receives a warning from his anti-virus software while trying to remove his name from an e-mail list. A new computer user wonders what a "firewall" is and whether a "hardware" or "software" firewall is better to use. A listener has who upgraded his hard drive can no longer access his stored data on another drive due to the drive being accidentally erased (formatted); we discuss options for recovering his information. A caller gets a scam call with threats of Internet disconnection, plus unusual requests for her credit card expiration date at a major Internet retailer. A caller wants to back up his AOL mail before switching to another provider. Also he wonders if he should "optimize" the drivers for his old computer. Our last caller is cannot find software to work with his Kodak printer to stop it from starting in fax mode.