In this inaugural episode of Confessions of a Supply Chain Executive, host Chris Walton teams up with Richard Stewart (EVP of Product & Industry Strategy) and Eugene Amigud (Chief Innovation Officer) from Infios to conduct a forensic deep dive into retail's most persistent challenge: out-of-stocks.

Despite billions spent on technology, the average retailer still faces an 8-10% out-of-stock rate. But here's the truth most won't admit: the problem isn't getting better. It's just getting different.

This episode walks through every breakdown point in the supply chain, from forecasting failures to the infamous backroom problem, and delivers a practical framework to diagnose what's really happening inside your operations.

🔑 Topics covered:

- Why out-of-stocks are a connectivity problem, not just an inventory problem

- The difference between warehouse accuracy (98%+) and store accuracy (97-99%)

- How machine learning is transforming demand forecasting

- The phantom inventory problem and what causes it

- Why you need a centralized decisioning "brain" across OMS, WMS, and TMS

- The role of AI in solving out-of-stock situations

- Why perfection isn't the goal . . . resilience is

- How to start small with purposeful innovation

🎧 Don't forget to like, comment, and subscribe for more brutally honest retail supply chain insights!

Music by hooksounds.com

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