Banks face a reckoning as technology shakes up their payments businesses. Digital wallets such as Apple and Google Pay have muscled their way onto banks’ turf, powered by pandemic-driven shifts in consumer purchasing and payment patterns, threatening their once-mighty margins. Younger consumers are bypassing credit cards, opting instead for “Buy-Now, Pay-Later” (BNPL) services. Can legacy banks adapt, or will they lose their customer relationships? Matt Ingram, Senior Financials Analyst at Bloomberg Intelligence joins hosts John Lee and Tom Corbett as they look at how this trend is rewriting the rules of retail in Australia.

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