What if the most powerful negotiation skill isn't talking…but listening like a life depends on it? In this jaw-dropping episode, I speak with former hostage negotiator Nigel Taberner, who's attended over 130 high-risk incidents without a loss of life. Nigel dismantles the myths (no Jedi mind tricks here) and shows how the exact skills used in armed sieges translate to leading teams, navigating conflict, and yes, parenting a strong-willed tween. You'll hear how negotiators influence when there's nothing to trade, why echoing works better than endless questioning, and the simple 60-second ritual that can transform any difficult conversation, from a boardroom showdown to a bedtime battle. If this episode shifted how you'll handle your next tough conversation, share it with a fellow working mum leader and tag @nickyloweleadership. Your reviews help more women find the show.

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