Today’s guest started her career in hospitality in a very unusual place; McDonald’s! She focused on how architecture and design could connect with the customers at the restaurant. Now, Sarah Klymson is the Vice President of Product Brand Development at Hyatt Hotels. She joins host Dan Ryan to discuss her journey through #hospitality and how she views the industry. 

Takeaways: 

• You can use architecture to create a warm and inviting feeling for guests when they come across a hotel or restaurant. The same can be done for design.
• Hospitality isn’t just about providing a great service, it’s also about inspiring your guests so that they take that inspiration with them when they leave.
• It’s important to remain authentic and genuine in the hospitality industry. Staying with what makes your brand stand out is always important to keep. 
• Your hotel or restaurant should be more than just a destination. You want to bring something that no one else can bring to the table. 
• Being present in the moment is a beautiful feeling. It’s important to take time to be away from all the technology and just relax. 
• Being intentional is the ultimate form of mindfulness.
• It’s important to be aware of the things in your life that upset you and try to find a way to overcome those things and better yourself as a person.
• You can create a beautiful space, but the key point is making sure the experience itself is something that can change someone’s life for the better. 

Quote of the Show:

9:09 “One of the biggest things that I actually was reminded of this week when I traveled is how important inspiration is in a hospitality experience. Inspiring people and creating experiences for them that they will take into their lives. That's what hospitality is about. It's not just about caring for people and creating a wonderful experience when they're there, but it's also inspiring them, getting them to think about things in a different way.

When they go back into their normal lives, they take that sense of inspiration and hopefully it bleeds into other areas of their lives. I think that's really what's at the core. And I think that's why people are so passionate about this industry is because it inspires them. The sense of passion can come out and what we create either through design or the experiences that we create on property.”

Links:

• Twitter: https://twitter.com/sklymson
• LinkedIn: https://www.linkedin.com/in/sarahklymson/
• Website: https://www.hyatt.com
• Instagram: @sarahklymson

Shout Outs:

1:44 McDonald’s

10:29: Miraval

14:46 Mark Hoplamazian

39:57 Hoffman Process

46:50 Jerry Seinfeld

54:05: Rookie Smarts 

56:57 Vasu Dora

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/Q6DiFfEeG-4