Summary

In this episode of The Daily Groomer, I sit down with Abby Kirwan, the mastermind behind Masterpiece Canine Spa. Abby spills the tea on how she turned her bartending skills into a high-end pet grooming business where dogs get pampered with champagne and cappuccinos. We dive into her journey, the ups and downs, especially during COVID-19, and why building strong client relationships and having a passionate team is key. Plus, Abby shares some fun stories and tips for maintaining top-notch service. If you're into luxury pet care, you won't want to miss this one!

Timestamps

07:17 Focusing on talent and marketing high-quality services

16:23 Why pay percentage works better than commission rates

19:46 Balancing quality and speed in skilled tasks

25:17 The importance of pride in work and learning from mistakes

34:07 Exploring expansion, franchising fears, and finding the right managers

Stay connected with our guest speakers! Follow them on their social media Masterpiece Canine Spa. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠The Daily Groomer⁠⁠⁠. Join the pack and be part of ⁠⁠⁠⁠The Daily Groomer Community⁠!