What happens when a cruise ship’s computer system forgets who you are?

This week, Melissa unpacks a rare but massive IT failure that left Carnival Firenze stuck in port and thousands of guests confused and delayed. She also gives a raw update on the tragic Anna Kepner case, raising big questions for parents cruising with teens.

Plus, there’s growing unease over changing Southern Caribbean itineraries and a controversial onboard assault involving a mistaken identity. If you’re a poker fan, heads up, Princess Cruises might be quietly phasing out tables. And finally, Hawaii's new climate tax has cruisers rethinking those dream itineraries. A lot is happening behind the scenes, and it’s not all sunshine and daiquiris. *

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