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As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his partner do in their MSP that led to such massive growth? It came down to three things they executed really well: 1). Documentation: Every process was documented, down to turning off the AC. This enabled them to grow faster since there was one consistent way for things to be done. 2). Automation: If a task could be automated to allow for better efficiency, they went for it. 3). Culture: Their culture was focused on personal development and treating others as they would want to be treated. Their priority was to work on themselves before working on the MSP.

Chapters:
0:00 - Intro
1:48 - Building a successful MSP through documentation and automation
6:30 - Building a successful MSP through culture that focused on personal development for the team
17:40 - Conclusion

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Jason: https://www.linkedin.com/in/jasoncaras/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g