Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation. 

All of this right here, right now, on the Modern CTO Podcast!

To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/

In case you missed it: check out our previous episodes with Hexaware: