CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience. 

CX Today's Charlie Mitchell hosts with Matthias Goehler, CTO EMEA at Zendesk.

CX Today's Charlie Mitchell hosts Martin Taylor, Director of Content Guru.

In this session, we consider the future of video in the contact centre, discussing:

• Why are some contact centres turning to video? 
• Use cases for video in the contact centre 
• Critical features of a video solution for contact centres 
• Differentiators of the Content Guru storm video solution? 
• Examples of excellent video contact centre video strategies

CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom. 

In this session, we explore the release of its new conversational intelligence solution, discussing:

• The entrance of Zoom into the conversational analytics space 
• How the solution may improve contact center conversations 
• What differentiates this offering to competitors? 
• The future of Zoom in CCaaS

CX Today's Charlie Mitchell hosts Zeus Karravala, Founder and Principal Analyst, ZK Research. 

CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral. 

CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.

CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom. 

CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.

CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral.