Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities.

In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report.

To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chief Marketing Officer, Alicia Tillman, together with the Chief Product and Technology Officer for Dow Jones, Ramin Beheshti.

Watch the video and read the full transcript.
https://www.cxotalk.com/video/experience-management-customer-experience-sap-wsj

How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb.

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https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility

The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction.

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https://www.cxotalk.com/video/field-service-management-servitization

How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader.

David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it.

Watch the video and read the full transcript.
https://www.cxotalk.com/episode/former-honeywell-ceo-business-strategy-leadership-skills

Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains.

Read the full transcript and watch the video:
https://www.cxotalk.com/episode/digital-media-journalism-2020

David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC.

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https://www.cxotalk.com/video/engineering-product-design-future-work

The future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis.

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https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains

The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic.

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https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020

The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight.

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https://www.cxotalk.com/video/cio-playbook-rapid-it-response

Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle.

Read the full transcript and watch the video:
https://www.cxotalk.com/video/innovation-engineering-design-process