In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation.
GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.
Wolsey shares valuable insights into how GardaWorld:
🔷 Makes customer experience the focal point of all operational improvements and digital transformation efforts
🔷 Ensures consistency through extensive training and clear communication of their customer-centric vision
🔷 Leverages Zoho's integrated suite of 25+ applications to streamline processes, unify data, and empower employees with a 360-degree customer view
🔷 Scaled their recurring revenue customer base from 2,500 to 30,000 using Zoho Subscriptions
🔷 Achieves agility and scalability with Zoho's ease of configuration and ability to make changes without relying on external consultants
Throughout the discussion, Wolsey emphasizes the importance of continuously evaluating whether you are truly providing the value and experience customers expect, using direct customer feedback as a guide.
He also highlights the benefits GardaWorld has realized from their digital transformation with Zoho, including:
🔷 Streamlined processes that reduce data entry and free up staff time to focus on customers
🔷 Self-service portals that allow customers to access statements and update billing information, reducing inbound requests
🔷 Consistent, informed customer interactions enabled by a unified view of all touchpoints in one place
This episode offers valuable lessons for any organization looking to drive customer-centric transformation and achieve operational excellence at scale. Discover how aligning people, processes, and technology around a clear customer experience vision can be a game-changer for your business.
🔗 Stay Connected:
🔷 *Read the transcript and key takeaways:*
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!
#CustomerExperience #OperationalExcellence #DigitalTransformation #Zoho #GardaWorld #cxotalk

In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers.
Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The discussion examines the role of enterprise browsers as a solution, with Gartner predicting their significant adoption by 2030 for secure application access on unmanaged devices.
The conversation further examines the risks associated with unmanaged devices and the strategies organizations can employ to mitigate these threats. Oswal outlines a three-step approach involving Secure Access Service Edge (SASE), securing the browser workspace, and implementing data loss prevention controls.
He also discusses Palo Alto Networks' acquisition of Talon, to enhance their security offerings with a secure enterprise browser. The integration of Talon's technology with Palo Alto's Prisma SASE architecture aims to provide a seamless and secure browsing experience, extending protection to the growing number of contractors and remote workers using personal devices for corporate tasks.
The episode concludes with Oswal stressing the importance of education in understanding the risks of unmanaged devices and the necessity of a holistic security approach that encompasses all devices within an organization.
🔗 Stay Connected:
🔷 *Read the transcript and key takeaways:* https://www.cxotalk.com/episode/how-to-secure-unmanaged-devices-with-palo-alto-networks
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI:
**AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use.
**AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in revolutionizing customer service, marketing, and sales. Businesses can expect AI-powered tools to deliver personalized experiences, intelligent support, and targeted campaigns with greater efficiency.
**The Future of AI Depends on Collaboration and Ethics:** AI's long-term success and positive impact depend heavily on collaboration between governments and businesses. Regulations, guidelines, and continuous education around the ethical and responsible use of AI are crucial to ensuring that AI is a force for good that benefits society as a whole.
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/practical-ai-for-the-enterprise-lessons-from-salesforce-customers
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

Join CXOTalk episode 822 for a conversation with CBRE's Chief Digital & Technology Officer, at real estate giant CBRE, about AI strategy and investment driving business transformation. Learn how CBRE leverages an "AI Trinity" for efficiency, growth and leadership in real estate operations.
*Key Takeaways*
-- Strategic pillars for AI investment focus on alignment with business priorities and outcomes, achieving faster time-to-value through data and partnerships, and ability to scale solutions across the organization.
-- Emphasis is placed on practical AI use cases tied directly to business outcomes rather than pursuing AI for its own sake. Data capabilities, AI platforms, and contextualization into industry workflows are critical.
-- Cultural change involving strategic alignment, an experimentation culture and responsible innovation underpins effective AI adoption. Governance, data integrity and partnerships also play key roles.
-- Business strategy guides AI investment strategy with focus on priorities, impact, and ability of AI to address complex challenges and transform workflows. Adopting a pragmatic, business-focused approach is key.
🔗 Stay Connected:
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/ai-investment-and-strategy-navigating-the-future-with-cbres-global-chief-marketing-technology-officer
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

Explore the future of consulting with PwC's Vice Chair and Chief Products and Technology Officer, Joe Atkinson, on CXOTalk episode 821. Dive into the strategic investment of over $1 billion in generative AI, its impact on enterprise scaling, and the evolution of consulting services. Gain practical insights on integrating generative AI with human expertise for superior business outcomes.
🔗 Stay Connected:
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-generative-ai-rocket-ship-practical-advice-from-pwc
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡Subscribe and turn on notifications to catch the latest episodes of CXOTalk!

In CXOTalk episode 820, 'Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity,' we discuss the impact of generative AI on professional productivity for knowledge workers. Hear from Karim Lakhani (Harvard Business School - Digital, Data, and Design Insitute (D^3) - and Francois Candelon (Boston Consulting Group), the authors of 'Navigating the Jagged Technological Frontier' as they explore the role of AI in knowledge work.
The episode examines the balance between human creativity and AI efficiency, addressing the ethical and practical aspects of AI in the workplace.
🔗 Stay Connected with CXOTalk:
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/centaurs-and-cyborgs-navigating-the-jagged-edge-of-generative-ai-productivity
💡 Don’t forget to hit the subscribe button and turn on notifications to catch the latest episodes of CXOTalk!
#cxotalk #generativeai #enterpriseai #consulting #professionalservices #futureofwork

🔗 Stay Connected with CXOTalk:
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/enterprise-ai-survival-navigating-challenges-and-seizing-opportunities-with-bob-muglia
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
💡 Don’t forget to hit the subscribe button and turn on notifications to catch the latest episodes of CXOTalk!
====
In CXOTalk episode 820, join us for an insightful conversation with Bob Muglia, a seasoned technology leader and former CEO of Snowflake. With a distinguished career that includes pivotal roles at Microsoft, Bob brings a depth of knowledge and experience in the tech industry, especially in the realm of AI in enterprise settings.
This episode dives into the evolving landscape of AI within the enterprise sector as we step into 2024. Bob discusses the early stages of AI adoption in enterprises, highlighting key trends and developments. He offers his perspective on how AI is reshaping productivity tools, such as Microsoft Teams, and its broader impact on creative processes and business strategy.
The conversation also addresses significant topics like the potential disruption AI may cause in business models, the shifting nature of work in the AI era, and the ethical considerations that businesses must navigate in AI development and usage. Furthermore, Bob shares his thoughts on the future role of AI across various industries, the advancement of knowledge graphs, and the critical importance of responsible AI practices.
Whether you're a business leader, a tech professional, or someone keen on understanding the impact of AI in the corporate world, this episode provides valuable insights and practical perspectives. Tune in to gain a deeper understanding of enterprise AI's current state and future possibilities with expert insights from Bob Muglia.
#EnterpriseAI #BobMuglia #TechnologyLeadership #CXOTalk

➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk
===
🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-evolving-landscape-of-enterprise-ai
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI. Scriffignano has a rich background in data science, having worked in various industries, and holds 98 patents. He shares his insights on AI developments, their practical applications in business, and the ethical considerations surrounding AI technology.
#cxotalk #datascientist #ethicalai #responsibleai

➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk
In episode 817 of CXOTalk, we welcome Greg Stuart, CEO of MMA Global, for an engaging conversation on the evolving role of Chief Marketing Officers (CMOs) in the rapidly shifting landscape of AI-driven marketing.
Greg shares his expert views and data-backed insights, drawing from his experience leading MMA Global, an important nonprofit industry body for CMOs. This episode explores the current challenges and future directions of marketing in the AI era, offering valuable perspectives for CMOs and marketing professionals.
🔷 *Read transcript on CXOTalk site:* cxotalk.com/episode/cmo-strategy-marketing-in-the-ai-era
🔷 *Subscribe:* newsletter.cxotalk.com
🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
🔷 *Twitter:* twitter.com/cxotalk
Key Highlights:
🔷 *Elevating the CMO role:* Learn how MMA Global, collaborates with the world's top marketers from major companies like AT&T and General Motors, to conduct research that links marketing and business strategy.
🔷 *Transformative impact of AI:* Learn about the increasing integration of AI in marketing strategies. Stuart highlights the importance of AI for efficiency, performance enhancement, and the ethical considerations that come with AI adoption.
🔷 *Future focus of marketing strategy:* Gain insights into the strategic shift towards prioritizing customer experience and how AI is poised to be the next significant trend for CMOs, offering a unique opportunity for competitive advantage and industry innovation.
Join us for this episode of CXOTalk for practical advice at the dynamic intersection of marketing leadership and AI technology.
*Greg Stuart* is the CEO of MMA Global, the leading industry-body focused on architecting the future of marketing for CMOs. Over the past 10+ years, Greg has transformed the once-insolvent nonprofit association, attracting major CMOs and media/tech company leaders to lock arms to raise the stature & gravitas of marketers and the CMO role.
Greg and team have grown the organization’s revenues 5x, energized its 800+ member companies globally, and there are now nearly 100 MMA team members in 15 countries. The MMA’s Boards include over 55+ CMOs from AT&T, Uber, Walmart, Campbells, RB, GM, and CVS plus senior execs from Facebook, Google, Twitter, SNAP, and many more.
For over three decades in marketing, Greg has contributed majorly to the transformation of marketing and media. He has served as CMO, CRO, or CEO at companies across the media landscape, such as Y&R, Sony Online Ventures, Cars.com, and Flycast Ad Network. He also turned around the Interactive Advertising Bureau (IAB), which now has a presence in nearly 50 countries. Prior to the MMA, Greg invested in and advised CEOs of two dozen venture-backed businesses, which have transacted for over $5.5 billion to date.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

*Explore the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation.
Our guest is Dr. David Bray, previously CIO of the Federal Communications Commision for four years, IT Chief for the Bioterrorism Preparedness and Response Program, Senior National Intelligence Service Executive, and an expert on AI governance and ethics.
*In this episode, we examine the presidential order to:*
⭕ Explain why it's a crucial step for the future of AI.
⭕Unravel its significant impact on the business world, examining the immediate and long-term implications for industries navigating this new regulatory landscape.
⭕Consider what the order did not cover and explain what is missing.
As AI continues to redefine the boundaries of innovation and efficiency, understanding the framework set by this Executive Order is imperative for business leaders. This episode provide insightful perspectives, clarifying how businesses can adapt, comply, and excel in this new era of AI.
Watch this discussion to bridge the gap between technological evolution and business strategy, with valuable insights for executives and decision-makers in the rapidly changing world of AI.
*Dr. David A. Bray* is both a Distinguished Fellow and co-chair of the Alfred Lee Loomis Innovation Council at the non-partisan Henry L. Stimson Center. He is also a non-resident Distinguished Fellow with the Business Executives for National Security, and a CEO and transformation leader for different “under the radar” tech and data ventures seeking to get started in novel situations. He is Principal at LeadDoAdapt Ventures and has served in a variety of leadership roles in turbulent environments, including bioterrorism preparedness and response from 2000-2005. Dr. Bray previously was the Executive Director for a bipartisan National Commission on R&D, provided non-partisan leadership as a Senior Executive and CIO at the FCC for four years, worked with the U.S. Navy and Marines on improving organizational adaptability, and aided U.S. Special Operation Command’s J5 Directorate on the challenges of countering disinformation online. He has received both the Joint Civilian Service Commendation Award and the National Intelligence Exceptional Achievement Medal. David accepted a leadership role in December 2019 to direct the successful bipartisan Commission on the Geopolitical Impacts of New Technologies and Data that included Senator Mark Warner, Senator Rob Portman, Rep. Suzan DelBene, and Rep. Michael McCaul. From 2017 to the start of 2020, David also served as Executive Director for the People-Centered Internet coalition Chaired by Internet co-originator Vint Cerf and was named a Senior Fellow with the Institute for Human-Machine Cognition starting in 2018. Business Insider named him one of the top “24 Americans Who Are Changing the World” under 40 and he was named a Young Global Leader by the World Economic Forum. For twelve different startups, he has served as President, CEO, Chief Strategy Officer, and Strategic Advisor roles.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #enterpriseai #responsibleai #aiethics