Dan Hill's EQ Spotlight

Today I talked to Chester Elton, coauthor of Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done (Harper Business, 2021).

During my interview with Elton, the theme was really about the importance of creating a sense of psychological safety for employees, with gratitude being the other key in terms of providing social support. As to specific solution, quelling uncertainty, signaling that perfectionism can be harmful, and that a philosophy that less can be more when it comes to curbing burn-out were all keys. So too is normalizing conversations about anxiety on the job because, right now, 90% of workers don’t feel like this crucial topic is something they can discuss with their boss. Finally, employees can manage to be resilient more easily when these three motivators are in place: a job role that enables making an impact, ongoing learning, and doesn’t compromise the importance of family.

The two lead authors have teamed up on three previous New York Times and Wall Street Journal bestsellers and have sold over 1.5 million copies worldwide. Adrian Gostick is ranked among the top 10 global gurus in leadership and organizational culture. Chester Elton is ranked number 2 among organizational culture experts globally and in the top 10 for leadership. Anthony Gostick adds a millennial perspective to this work.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Melody Wilding about her new book Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work (Chronicle Prism, 2021).

Are you what Wilding calls a Sensitive Striver like herself, somebody who indexes high on the personality traits of conscientiousness, neuroticism, and agreeableness? If so, this episode is for you. The dilemma of doubting yourself at the same time that everybody depends on you to do great work and likely carry more than your fair share of the workload is the dilemma Sensitive Strivers know all too well. What’s the way out? Wilding takes listeners through steps like recognizing your core values and overcoming what she calls the Honor Roll Hangover. Getting “unstuck” is a process that can benefit from Wilding’s tips, like those captured in Speak Up Shortcuts and her Four Feelings Test. Become your own hero, and in the process of self-discovery you may join the 60-80% of Wilding’s clients who have made a major career shift since the onset of Covid-19.

Melody Wilding has been named one of Business Insider’s “Most Innovative Coaches,” with clients that range from Fortune 500 companies to the United Nations. Her work has been featured in The New York times, Oprah Magazine, The Washington Post, Fast Company, and on NBC News. A licensed social worker, Wilding received a master’s degree from Columbia University.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Debi Kleiman about her new book First Pitch: Winning Money, Mentors, and More for Your Startup (Babson College Publishing, 2020).

For anyone who has ever watched Shark Tank, you know that investors respond not only by investigating business metrics but also by trying to get a sense of the entrepreneurs’ drive, smarts, and openness to coaching. This episode covers both the “clues” investors look for like confidence and the 4H framework that Kleiman has honed by listening to well over 1,000 pitches in-person during the course of her career. From a headline that sets the context, to making the audience feel something, taking them on a hero’s journey of what might be possible if this startup gets funded is crucial. Not to be overlooked is Kleiman’s advice on how female founders that do better than the meager 2% of all venture funding that typically comes their way to date.

Debi Kleiman is an award-winning marketer, educators, and mentor. Now a managing partner of the Upside Angels, which invests in early-stage startups, she was previously the Executive Director of the Arthur M. Blank Center for Entrepreneurship at Babson College. Her MBA is from Harvard Business School.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Jessica Helfand about her new book Face: A Visual Odyssey (MIT Press, 2019)

Helfand is a designer, artist, and author. She’s taught at Yale University for more than 20 years, cofounded Design Observer, and has had additional roles at a variety of institutions ranging from the American Academy in Rome to the California Institute of Technology.

We’ve always visited churches and museums to gaze at faces. So what’s now changed? Today, about two billion images get uploaded daily to social media – of which nearly 100 million are estimated to be selfies. As Daniel Boorstin presaged in his seminal 1962 book The Image: A Guide to Pseudo-Events in America, we’ve become consumed as a culture by our own self-reflections. In this episode, Helfand guides listeners through everything from caricatures (i.e., loaded portraits), to Facebook and selfie-sticks hitting the mainstream in 2006, to how now every third photograph taken by people from 18 to 24 years of age is of themselves. From the question of who’s behind the camera to othering as part of biased behavior, this episode has it all as, indeed, do faces as an enduring centerpiece to how we judge ourselves and others.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Today I talked to Paul Davis about her new book Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience (Wharton School, 2021)

What if companies held executives responsible for the turn-over rate, absenteeism rate, and the degree to which employees in the department they direct had higher-than-usual chronic mental and physical health issues? Might that be a different, more humane world of work? The answer is yes, most likely; and Davis’s book and this episode explores what causes stress and burn-out as well as solutions. Adjusting the workload, providing a sense of recognition and rewards, allowing for flexibility as opposed to micro-managing, and building teams that foster a feeling of trust and belonging are among the keys. The bottom line here is that managing people by offering support and imposing control is the single best recipe for lowering the level of burnout for staffs everywhere.

Paula Davis, JD, MAPP, is the founder and CEO of the Stress & Resilience Institute. A former lawyer, Paula earned a M.A. in applied psychology from the University of Pennsylvania. She’s been featured in The New York Times, Oprah Magazine, and The Washington Post, and she contributes to Forbes, Fast Company and Psychology Today.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

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Joanna Scott is the author of 12 works of fiction, including Arrogance, a PEN/Faulkner finalist; and The Manikin, a finalist for the Pulitzer Prize. Her awards include a MacArthur Fellowship, a Guggenheim fellowship, and the Rosenthal Award from the American Academy of Arts and Letters.

The episode explores the line between fact and fantasy, between what’s known, forgotten, or less known than characters in these short stories may believe. The degree to which we’re all limited by our sense of perspective is a related theme here as Scott argues, aptly enough, that a story is always in the first-person at some level because it’s an act of make-belief in a world without certainty. Among other writers invoked in this session were Harold Pinter and his ability to bring characters from distinctively different backgrounds into conflict, Marcel Proust for his attention to detail (a writerly trait Scott shares), and finally Jorge Borges for the ability to show a mind at play with the kind of paradoxes that Scott likewise relishes.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Carla Diana about her new book My Robot Gets Me: How Social Design Can Make New Products More Human (Harvard Business Review Press, 2021).

Carla Diana is a robot designer responsible for the creative aspects of Diligent Robotics’ new hospital service robot named Moxi. She created and leads the 4D Design masters program at the Cranbrook Academy of Art, wrote the world’s first children’s book on 3D printing, LEO the Maker Prince, and she cohosts the Robopsych Podcast.

The author is intrigued by where technology is headed—the “electronic guts” of high-tech offerings--at the same time that she never loses focus on what kind of gut reaction a user will have in interacting with a product. This episode therefore ranges from discussing modalities central to Diana’s work (sound, movement, and lighting) to addressing how important it is for designers and engineers alike to engage in “bodystorming” exercises that align everyone around what the user’s experience will be like. Delight and ease of use are both key criteria in achieving success. If there’s a Frankenstein aspect to helping bring robots “alive,” fortunately Diana is somebody concerned with all the ethical challenges that arise.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Nicole Tersigni about her book Men to Avoid in Art and Life" (Chronicle Books, 2020).

Nicole Tersigni is a comedic writer experienced in improve comedy and women’s advocacy. She lives in metro Detroit with her husband, daughter, and two dogs.

This episode takes a romp through five types of men to avoid like the plague: the mansplainer, the concern troll, the comedian, the sexpert, and the patronize. Tersigni talks through what each type means and an example from her book pairing an older painting (often from either the Metropolitan Museum of Art or the Rijksmuseum) with her own contemporary caption. In turn, host Dan Hill adds in what type of emotional response stood out among the women depicted per type of men, e.g. anger in response to mansplainers, contempt for concern trolls, fear in response to sexperts, and the slightest of smiles in dealing with a patronizer.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Jon Levy about his new book You’re Invited: The Art and Science of Cultivating Influence (Harper Business, 2021).

Jon Levy is a behavioral scientist who over a decade ago founded The Influencer Dinner, a secret dining experience for industry leaders. He’s the author of The 2 AM Principle: Discover the Science of Adventure and has also served as a consultant on influence, connectivity and decision making for companies looking to transform how they do business.

This episode starts with discussing Jon’s idea of launching dinners where famous people would come together to cook a meal, talk, and clean up afterwards. It grew from there to covering why connectivity is so important, and what can make an event compelling: generosity, novelty, (good) curation, and the ability to create a sense of awe. Without pushing oneself, in other words, the event can’t by definition be remarkable. Another insight is what Jon calls the IKEA Effect; just as putting your own furniture together makes you commit more to it, so likewise does an event benefit by having people come together in an activity or activities where they feel engaged and hence have a greater sense of belonging.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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Today I talked to Kim Scott about her new book Just Work: Get Sh*t Done, Fast & Fair (St. Martin's Press, 2021). 

Kim Scott and her fellow guest on this episode, Trier Bryant, co-founded the company Just Work to help organizations and individuals create more equitable workplaces. Scott was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. She was a member of the faculty at Apple University and before that led various teams at Google. Bryant has been a leader at Goldman Sachs, Twitter, Astra, and proudly served in the United States Air Force as a Captain, leading engineering teams.

Every situation where somebody gets harmed at work—socially, emotionally, physically—involves the person harmed, an upstander (observer), the bully, and ultimately the leader who should be nurturing a better workplace where justice presides. How to handle those situations, and the difference between bias vs. prejudice is central to this episode. Along the way, the discussion touches on having a Code of Conduct at work; whether and how HR can be helpful; and a clear gender split given the reality that 70% of office bullies are men, whereas 60% of those bullied are women.

Dan Hill, PhD, is the author of eight books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com.

Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

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