There are changes in what matters to the customers in the chemical industry. Kevin Huntsman, President of Mastio & Company, shares these trends and how businesses must respond to these insights into the customer experience. Kevin specializes in survey design and data collection in the chemical and energy industries and does a lot of work in transportation and logistics. He has been helping provide data-based insights into customer value for over two decades. In this episode, he openly shares how they gather this data and its impact on how business leaders in the industry should look at their processes and operations. Join his chat with host Victoria Meyer as they discuss the customer perspective and share thoughts on the current state of supply chain challenges.

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