David Osborn, founder of The Collection 27, discusses the importance of hospitality in the service industry and the need to bring it back and emphasizes the value of treating guests like family. Osborn also highlights the challenges of the delivery industry and the need for responsible and high-quality service. He explains the behind-the-scenes processes involved in running a restaurant, from finding the right location and staff to managing food quality and customer service. He also discusses the craziest things he's seen in restaurants and the impact of his faith on his life. The conversation highlights the significance of self-improvement, gratitude, and maintaining a positive mindset in both personal and professional life.

Chapters

00:00 Introduction and Background

03:11 The Importance of Hospitality

08:03 The Role of Delivery in the Restaurant Industry

18:33 Bringing Back Hospitality and Treating Guests Well

24:48 The Cost and Importance of Hiring the Right People

38:34 The Need for Hospitality in Today's Society

46:42 Building a Culture of Hospitality and Retaining Employees

54:26 Tips for Hiring the Right People

57:36 Providing Exceptional Hospitality

01:02:11 Leading by Example and Positive Mindset

01:08:58 Self-Improvement, Gratitude, and the Basics

01:15:25 Building Strong Relationships and Supporting Others