Today’s TBS ThinkPiece tackles Professional Client Management, written in response to a question often asked of Craig - what’s the best way to tackle this or that client challenge.

Cleveland Clinic, based in Ohio, being one of the largest health care centres in the US, has a storied history in clinical excellence and innovation. How the hospital deals with customer (patient) service issues, sustaining operational excellence, employee and customer management systems and the way it perpetually innovates by operating multiple service models within the organisation, is inspiring.

Learning from Cleveland Clinic, today Craig talks of their success factors and operational applications for us to consider.

Today Craig’s talks of Newton’s Third Law of Motion – for every action there is an equal and opposite reaction.

Physics is in play with every business and how it behaves.

Today Craig asks us as a business and an industry, when is the best time for us to move past ‘back to basics’ - a reactive frame of mind - to thinking and acting up, behaving in a more valuable anticipatory state?

In this episode, our Group Chief Finance Officer Judd B. Balayan talks about “Motivation through Positive Communication”, a topic he discussed during one of the Bullet Proof Manager sessions he led. 

In this episode, he talks about how harnessing the power of positive communication can be a powerful tool in motivating team members, and subsequently, in boosting productivity, staff morale, and lowering employee turnover rate.

Our new DDB PH Talks podcast episode features Optimax General Manager Ela Chua. She talks about "How to develop and maintain rapport" where she elucidates that, while building rapport or the art of connecting with people can be natural for some people, there are techniques to improve this people skill. Listen in to find out.

Craig is often asked, what do you see into the future for our business? What are some trends we should consider exploring or watch with interest?

Reflecting on identity in an age of identification, today he gives us his answer.

The subject of biometrics has been gripping Craig these past few months.

As is the case throughout the world technology leads; privacy laws, governance and ethics tend to lag.

To kick off our third season of TBS ThinkPiece, Craig talks us through his views on the future of identity.

As a result of the pandemic, one addiction we’ve managed to recover from and will probably shake off forever, the need for ink on a page (except when it comes to bids).

In certain parts of the world though, digital transformation is a way off.

Today Craig talks about the development of a stronger right arm, endlessly hauling around five kilos of paper.

As many of you know, Craig has always had a fascination for anything circling navigation, whether its longitude or latitude, maps, globes, degrees and minutes, parallels, time zones - compasses, calipers, watches, clocks, or sextants that tell us where we are, our position, at any particular time.

Today Craig encourages us to re-explore our True North, in these turbulent times. To help us, he tables some new research around culture.