I was interviewed for U.K.'s #1 automotive podcast. Simon Bowkett, Founder of Symc Training, is a great interviewer and sales trainer who managed to pull out all sorts of insights, sales processes and even some personal parts of my life! This is great for dealership owners and managers heading into a new year and are thinking about initiatives to improve their businesses. I have worked in dealerships for over 20 years and I am in dealerships weekly working alongside both service and sales teams. These experiences allow me to see loads of different ways to operate and recognize both pitfalls and strengths in various processes. I know everyone who listens will gain something that will impact their perspective and even find useful in growth mode!

U.K. Podcast: Selling In The Motor Trade with Simon

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors! 

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled.com is the next-generation automotive transportation logistics platform and marketplace.

STELLAautomotive.com is an artificial intelligence digital voice assistant that answers your car dealership's inbound service calls.

 

 

 

Learn fact-finding questions that help you poke around with buyers so you can hunt for the 🚘 deal! 

Learn my categories and questions I use to engage buyers. These questions will also help you connect with people so it's easier to write business! So, get some of my best questions that I’m using with car buyers right now!

It's time to fact-find! Sharpen your skills and destroy any sales opportunity in your path! Let’s go!!!!!

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors! 

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled.com is the next-generation automotive transportation logistics platform and marketplace.

STELLAautomotive.com is an artificial intelligence digital voice assistant that answers your car dealership's inbound service calls.

Lee Keshishian built one of the first solar power companies and became a force building Solar City from 400 to 1500 employees. During this time, they were acquired by Elon Musk at Tesla. Today we know the company as Tesla Solar. 

He is always on the forefront of leading technologies and through much experience is now charging forward building AutoSled. He shares his journey and how he is leveraging that experience with the involvement of automotive transportation. It’s a a shake up and it’s exciting to see tech impact progress!

Data and efficiency with mom and pop on transporter side running alongside the inventory capabilities on the dealer side. They are bringing visibility to transportation and giving dealers a whole new broader opportunity to look at the view of selling cars on their lot. Now they can expand their marketplace. Dealers will enjoy listening  to find out what is changing and maybe even expectations will change!

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors! 

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled.com is the next-generation automotive transportation logistics platform and marketplace.

STELLAAutomotive.com is an artificial intelligence digital voice assistant that answers your car dealership's inbound service calls.

Meet Josselyn Boudett, the Founder and CEO of Stella. She is an OG of AI and after years of experience with the largest companies developing AI, she custom built AI for car dealerships to solve some of their biggest challenges.    Tech is evolving and allowing for efficiencies that save in expenses, assist with consistencies and ensure customers are being served immediately. Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI? 🤔 Listen in and see what you think!   The consumer gripes are real and holding or pressing a bunch of buttons is old school now.    Integrated with CDK, XTime, Affinitiv, MyKarma, Dealer Socket and Techion…more on the way!     Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com Check out our sponsors!    LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.   Autosled is the next-generation automotive transportation logistics platform and marketplace.   STELLA is an artificial intelligence digital voice assistant that answers your car dealership's inbound service and sales calls.

The waitlist had a solid purpose when it came to be! Marry a car buyer with an inbound unit, I mean there wasn't a whole lot of choices to sell a new car with very little inventory on the ground.  Head to the list right away to see if buyer would put down a deposit on one of them. Wait for it to come in and ba-boom, sell a car. BUT, oh has it changed as of recently as new cars start to accumulate on the lots.  

You see the waitlist has become a threat. Wake up everyone! 

The waitlist is preventing you from doing deals today! The waitlist is seeing fallout! The waitlist requires extensive follow up and if you don't do it - Deliver updates tat is, the good and the bad news on a reg - ya out. So look, here’s my advice - don’t run to the list anymore as a first sales process. 

Find out more and the benefits of switching up your sales process right now so you maintain that income you have been lovin’!

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors! 

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled is the next-generation automotive transportation logistics platform and marketplace.

STELLA is an artificial intelligence digital voice assistant that answers your car dealership's inbound service calls.

Welcome back to Dealer Talk with Jen Suzuki! 

If you had to target some aspects in your day-to-day business that would help you increase your income potential, what would they be? 🤔

I can guess several but on this episode I pull out just one and remind our service teams that it’s a small action that will impact multiple line items and income. Spoiler alert - Are you focused on your loyal customers? It's a thing!

And just a little prep work will lead you right to the 💰! Listen now for some thought starters on approaching your client base, increase your RO ticket value and meet your goals!   

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsor LotLinx.com.

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

This is for both Service & Sales teams which includes BDC! A quick talk that will pay you $$$! I'm off the cuff with a quick zoom in on this one thing that helps everyone move deals forward.  I've just left a client dealership training so this is 🔥hot🔥 on my mind!

I always see the struggles with both teams so I am offering some advice that is relatively easy to do and then get the sale.

It's all about connecting with people! 

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors LotLinx.com and AutoSled.com.

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Dave Hefko is the Vice President of Mainstream Brands Carousel Motor Group and General Manager for Coons Rapids CDJR. He is an outstanding leader who embraces an employee first culture - built on honesty, integrity and hard work.

His favorite part of the job is to move people up! 

We get into building a winning management team, mentorship and he offers a lot of solid advice for every person in every role in the business. 

Dave once told me and I think it sums up this episode,"Ordinary people can do extraordinary things in this business." 

About Dave Hekfo - Dave joined Carousel Motor Group in 2019 and is the General Manager at our Coon Rapids Chrysler Dodge Jeep Ram dealership. Dave has over 20 years of experience in the automotive industry, including most recently 19 years as Vice President at Metropolitan Corporation. Dave has received his Executive Management Certificate from the University of Minnesota-Carlson School of Management, as well as his Leadership Development Certificate from Rollins College. In his spare time, Dave enjoys spending time with family and friends, vacationing in Florida, and downhill skiing at the nearest ski hill.

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsor LotLinx.com.

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

This is a great episode to send to all your Service Advisors! And if you are in sales, you will gain insights that will help you too!

Why? Because we all need to know why people choose us to do business with! Each frontline touch point in a client experience makes all the difference in bottom line.

I share several ways to increase income potential but I also give an example of what to say to a client. Pay special attenton to the words I choose to use to make a positive impact when writing service.

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com

Check out our sponsors LotLinx.com and AutoSled.com.

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled is the next-generation automotive transportation logistics platform and marketplace.

Neal Gann, President of LotLinx and longtime friend of mine shares what he knows will help dealers right now with inventory turn. We have a jam-packed episode full of thought provoking discussion about knowing the changes happening right now in the market that will impact your buy/sell inventory. The data is incredibly interesting and publics are taking big losses - staying aware will help you make great decisions that prevent lo$$. 

Know your inventory and what will you do to clean up inventory and get off lot and stock inventory that people want. He wants you to be aware.

Dealer Talk with Jen Suzuki Podcast | [email protected] | 800-625-1590 | edealersolutions.com 

Check out our sponsors LotLinx.com and AutoSled.com.

LotLinx is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

Autosled is the next-generation automotive transportation logistics platform and marketplace.