In the second episode of Dear CEO, a limited series by iGaming Daily, Charlie Horner and Jovana Popovic Canaki, dive deep into the latest trends shaping the iGaming industry.

The duo explore the transformative impact of Artificial Intelligence (AI) on the sector, highlighting how smaller operators can leverage data-driven decisions to stay competitive.

The conversation also touches on the critical elements of player experience, including personalisation, localisation, innovation, and retention, offering actionable insights for enhancing engagement and loyalty.

To wrap up, Charlie and Jovana tackle a quickfire round on industry buzzwords, stressing the importance of meaningful implementation over superficial adoption.

iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. 

Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service.