When we’re in a disagreement, it’s sometimes hard simply to listen to the other person. The emotional temperature may be high and we can shut down in a defensive posture. But skillful listening is a core practice of conflict resolution and, potentially, a doorway to improved relations, greater self-understanding, and personal growth.

To see additional resources and our other programs, please visit humanmedia.org . Humankind specials are  heard on NPR and PRX member-stations, in association with GBH Boston.