In this episode, host Julian Morrow co-founder of the Chaser, Giant Dwarf and host of ABC National Radio’s Sunday Extra chats with Susan Hill, Special Counsel at Hones Lawyers and author of “A New Lawyers Guide to Getting it Right the First Time”, about the risks associated with the delivery of bad news. They examine ways to deliver bad news with empathy while maintaining a focus on the facts and without damaging the relationship with the client or your reputation.