Learn about two new Delta CX models (so new that one of them is not in my 2019 book, “Delta CX”). “Empathy-Knowledge-Action” and “Behavior Triggers.” You can put these to use pretty much immediately at your current or next job.

Dr Seth Finkle, psychologist and frequent guest, discusses the psychology of change… both in our workplaces and in our covid-19 world.

Join Oz du Soleil for the first in our new series: “Our Customer.” Oz doesn’t work in CX or UX, but man is he frustrated by the products and services that our companies release to him. Hear some of his key concerns, tragedies, and triumphs.

Special guest Sheri Byrne-Haber [sheribyrnehaber.com] shares her immense knowledge of digital accessibility. We also talk a bit about disabilities and nomenclature.

Join Molood Ceccarelli from RemoteForever.com as she gives actionable ideas and advice for remote working and remote Agile.

Join special guest Jonathan Tesser as we discuss mostly quantitative metrics, some qualitative data, and how to determine if your metrics are junk and lack critical thinking.

Special guests Brett Maraldo and Dr Don Hameluck discuss the science side of UX and why it’s important. We also ended up on the topic of how “design thinking” lacks the science of UX.

Join guests Jonathan Toler and Cameron Craig as we discuss the relationship between product management and UX.

Join UX Researcher and teacher Michele Ronsen for a live podcast on how to correctly plan user testing. Learn some steps, some do’s, and some don’ts! Find her at https://CuriosityTank.com

Join Debbie as she flies through a mountain of common UX myths. Get some ammunition to use the next time someone says these at your workplace.