Sign up to save your podcasts
Or
Share Delta CX Live Streamed Podcasts
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Delta CX Live Streamed Podcasts
Delta CX Live Streamed Podcasts episodes
- Ep 029: Two New Delta CX Models: “Empathy-Knowledge-Action” and “Behavior Triggers”Learn about two new Delta CX models (so new that one of them is not in my 2019 book, “Delta CX”). “Empathy-Knowledge-Action” and “Behavior Triggers.” You can put these to use pretty much immediately at your current or next job.47 min
- Ep 028: The Psychology of ChangeDr Seth Finkle, psychologist and frequent guest, discusses the psychology of change… both in our workplaces and in our covid-19 world.1 hr 7 min
- Ep 027: Our Customer, Oz du SoleilJoin Oz du Soleil for the first in our new series: “Our Customer.” Oz doesn’t work in CX or UX, but man is he frustrated by the products and services that our companies release to him. Hear some of his key concerns, tragedies, and triumphs.1 hr 2 min
- Ep 026: Accessibility and DisabilitiesSpecial guest Sheri Byrne-Haber [sheribyrnehaber.com] shares her immense knowledge of digital accessibility. We also talk a bit about disabilities and nomenclature.1 hr 5 min
- Ep 025: Remote Work and Remote AgileJoin Molood Ceccarelli from RemoteForever.com as she gives actionable ideas and advice for remote working and remote Agile.1 hr 3 min
- Ep 024: Awesome vs Vanity MetricsJoin special guest Jonathan Tesser as we discuss mostly quantitative metrics, some qualitative data, and how to determine if your metrics are junk and lack critical thinking.1 hr 4 min
- Ep 023: The Importance of Science in UXSpecial guests Brett Maraldo and Dr Don Hameluck discuss the science side of UX and why it’s important. We also ended up on the topic of how “design thinking” lacks the science of UX.1 hr 7 min
- Ep 022: Product Management and UXJoin guests Jonathan Toler and Cameron Craig as we discuss the relationship between product management and UX.57 min
- Ep 021: Planning UX Research and TestingJoin UX Researcher and teacher Michele Ronsen for a live podcast on how to correctly plan user testing. Learn some steps, some do’s, and some don’ts! Find her at https://CuriosityTank.com1 hr 2 min
- Ep 020: Debunking UX MythsJoin Debbie as she flies through a mountain of common UX myths. Get some ammunition to use the next time someone says these at your workplace.1 hr
About Delta CX Live Streamed Podcasts
From the publisher's feed
Welcome to the Delta CX Podcast, produced by Debbie Levitt. Here we do completely live, unedited podcasts on various topics related to CX, UX, customer experience, user experience, usability, industry careers, industry evils, and what we need to change to improve customer satisfaction, our jobs, our teams, our projects, our processes, departments, and companies. Let's create change!
Learn more about our company and initiatives at DeltaCX.com. Follow Debbie on LinkedIn [https://linkedin.com/in/debbielevitt]. We take live questions, so please subscribe on YouTube if you want to join in the live broadcasts. [https://youtube.com/c/DeltaCX]
Warning: Some episodes have a couple of swear words.