Dental Drills Bits

Have you ever wondered what your team really thinks of you as a leader? If not, you should.

Sandy Pardue talks to us exactly how we can become a better leader for our employees.

She also lets us know how we can become friends with our team members but still keep that high level of respect that you need.

We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do for the team member so that they don't burn out.

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process.

In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process.

Two things you want to do:

1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today!

2. Listen to the podcast to hear what number 2 is (;

This is a proven system that will bring back 9-19% of existing patients who need a cleaning or more!

It's a perfect time to reset your practice management style. Remember that nothing stays the same, so you shouldn't either.

Here are the 12 Best Practices Sandy discusses with detail:

1. Look back at 2021 and review it. What worked well and what didn't work.
2. Keep score.
3. Sharpen your skills. Take CE. Implement it.
4. Zest up your office. Redo your office, but take a look at your office with a fresh view point.
5. Become a better leader. Earn respect from their team and make sure your being honest and ethical. Appear strong even on bad days. Don't gossip. Never tell a lie. Systems allow you to delegate. Delegate means organization.
6. Manage time better. 168 hours each week. Keep a log during the day and see where the problems are.
7. Improving patient retention.
8. Manage your team daily. They should always be learning. Define duties.
9. Have morning huddles.
10. Improving communication within the team. People are more likely to tell the truth when you put things in writing
11. Put some marketing actions in place.
12. Scheduling more efficiently. Put someone in charge of the schedule.

HR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake.

Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear this episode), or know someone who is making the mistake.

Sandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department.

1. Learn what procedures are not being performed.

2. Set goals JUST for your hygienist

3. Learn how to pay your hygienist

4. Do a "Hygiene Bonus"

5. Have Impactful Communication

Listen in as Sandy explains each one with great detail and instructions on how to implement them.

In this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So in this episodes we break down the steps. A couple things you want to do is:

Boost the confidence of your team.

Make sure your employees are complimenting other team members IN FRONT of the patient.

Ask the patient in a leading way, for a review as they are already complimenting the doctor/ hygienist/ assistant or whoever worked on them.

We also discuss how to handle and reply to a negative review.

This is a question Sandy Pardue gets quite often in her events, so we decided to cover it here!

Here are a couple things you want to do:

You need a time clock software. (Sandy recommends a software)

Don't give everyone access to change their time clock.

Create a policy, and be super specific in this policy. (Sandy gives us great examples).

What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it).

How to present the overtime policy at a team meeting.

In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022.

The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow!

We discuss:

1.Invest 139 dollars in a book called: National Dental Advisory Service.

2.Keep educating patients. Most practices have another practice within their practice, 1 million or 80k in unscheduled treatment. Now is the time to contact them.

3.Find out who has unused insurance benefits.

4.Keeping the chairs filled and asking them if they have anyone in the family that needs an appointment.

5.Promote more elective procedures. Verify that you are doing specific procedures.

This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?!

Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm.

She gives us specific scripts, how many attempts we should make on a confirmation, what needs to be said, and where to discern and make moves in this situation.

In this episode Sandy shares with us the 4 key actions that you must create. This is 4 specific lists that you must create in your practice, and then it forms into a system!

This system will prevent empty slots in your schedule, contribute to more collections, meet the needs of your patients who NEED to be seen soon, and minimizing unscheduled treatment .

This system is something that's missing in so many practices, so we encourage you to start NOW with the "4 Lists System" if you haven't yet.