After a rough year, hotels and restaurants are back. Gatherings are happening, and travel

will continue, but has the pandemic changed what we expect when we go out, or when we

check in? How do designers make people feel safe and cared for? Three top hospitality

designers—Pamela Babey of BAMO, Matt Berman of Workshop/APD, and Adam Farmerie

of AvroKO— share their insights on how business travel will morph, why outdoor spaces

will become more important than ever, how the idea of service is evolving (but why robots

are unlikely to be checking you in), and why the mini-bar will never be the same.

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